Job Description
Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
What’s In It For You
- Competitive salary
- Hybrid working
- Flexible working hours
- Annual Salary Review
- Private Pension Plan
- Private medical insurance
- Life assurance
- Income protection & Critical illness
Job Description
Purpose of the Job
To provide high-quality administrative and entity management support to a defined portfolio of diverse clients, whilst contributing to the success of the team. The role focuses on the accurate, timely, and compliant administration of trusts, companies and related structures in accordance with statutory and regulatory requirements, internal policies, and agreed client service standards.
The Administrator shall work closely with their Manager, collaborate with colleagues across the Client Care teams and internal functions to ensure consistent, reliable client service and overall success of the team.
This role is supported within a structure framework of procedures, templates, systems, guidance, and management support. Training, guidance and supervision will be provided, and individuals are encouraged to ask questions and escalate matters when unsure. Accurate recording of time and activities on the time recording system forms an essential part of the role, supporting transparency, billing processes, and workload planning.
Main Responsibilities
- Administration of a portfolio of trusts, companies, and other entities to ensure activities fall within the guidelines of statutory documentation;
- Acting as day-to-day point of contact for client relationships;
- Maintaining accurate data within core systems with updates being made when circumstances change and upholding AML / KYC documentation;
- Deal with incoming client, intermediary, bank and advisor correspondence expeditiously;
- Observe tax status of entities to ensure timely completion of tax returns and the payment of any notified tax liability;
- When required, prepare detailed minutes and other statutory documents or clear communications with the Client Excellence Team for preparation of standard suite of documents, where required;
- Preparing online and written payment instructions;
- Oversee the maintenance of the accounting records and preparation of the financial statements, where this forms part of a service provided by Ocorian through effective communication with the Client Accounts Team;
- Manage the billing process, reviewing billing summaries and draft invoices at established frequencies to check these with Manager prior to processing;
- Monitor the aged debt position of matter under administration and liaising with Credit Control Team to ensure tight control is maintained over the value and length of aged debts;
- Ensuring periodic review of client matters is undertaken in accordance with local requirements for statutory compliance;
- Mentor and support training of more junior members of staff with supervision and guidance from Manager;
- Participating in project work that drives the continuous improvement of the team’s working practices;
- During relevant absence periods, keeping Manager and team fully briefed of any anticipated client matters that may arise during the period of absence to ensure seamless service provided to clients. In the event of absence of colleagues, undertaking any administrative tasks to ensure clients needs are met within required timelines;
- Awareness of local regulatory requirements and identifying when escalation is needed; and
- Such other duties as may be required to assist the Manager from time to time and contribution to the overall success of the team.
#LI-JM1
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Qualifications
Knowledge, Skills and Experience
- Minimum of 2-3 years of working experience within a similar role
- Experience in the CSP or similar industry would be preferred
- Well versed in Microsoft Office package
- Ideally have completed or be working towards a professional/relevant qualification to Certificate Level (e.g. ICSA/STEP).
- Good positive learning attitude and team player
- Proactive, meticulous and able to work independently in a role with regular deadlines, supported by clear processes and guidance
- Ability to prioritize and work with deadlines
- Strong problem-solving skills
- Excellent communication skills, an eye for detail and a commitment to quality
- Able to manage multiple tasks by prioritising work with support and clear instructions
- Proven experience of relationship building and interpersonal skills
- Willingness to learn new skills through structured training, feedback, and on‑the‑job support
- Taking ownership and accountability
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL– We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
information will be kept confidential according to EEO guidelines.
