Intern - Digital Support

Job Description

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Job Description

Purpose of the Job

• As part of a team, support the global business use of all aspects of the Group’s business applications.
• To support the delivery of high quality and consistent data, processes and reporting in all business areas and jurisdictions in line with Ocorian’s information and security model, controls and support procedures.
• To produce and maintain clear and succinct systems and integrations documentation. Where development is required, with the assistance of colleagues, produce clear specifications including use and test cases and ensure appropriate quality testing.

Main Responsibilities

• Become familiar with the range of applications used to support the global business in their day-to-day operations as well as those used by the IT department in delivering and maintaining those applications.
• Become familiar with the technical and operational standards and frameworks that Ocorian use in the deployment and delivery of technology.
• Investigate and resolve issues raised by users via the IT Service Desk, in conjunction with more senior team members when required.
• Contribute and maintain support documentation.
• Carry out process, application and data analysis across existing and new line of business applications. This includes working with colleagues across the business to identify and efficiently deliver the necessary objectives.
• Contribute to projects for conversion, implementation, upgrade, maintenance of new & existing applications including related testing.
• Support the implementation of standard business processes and process improvements across all jurisdictions.
• Always follow IT department change control & release management standards, ensuring that all relevant documentation is kept up to date.
• Provide assistance to other members of the Applications team including sharing knowledge and skills.
• Be proactive, manage expectations and keep colleagues regularly updated on the progress of their changes and aware of anticipated timeframes for completion.
• Work with the Applications Manager to maintain project tracking for regular project reporting.
• Any other such duties that might be reasonably required for this role.

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Qualifications

• A thorough knowledge of Microsoft Windows and strong Microsoft Office skills, especially Word, Excel..
• A keen interest in software applications and automation technology with a willingness to learn new systems and processes.
• Knowledge and understanding of the following would be advantageous: web server, client/server and cloud technologies including networking; Microsoft SQL database and query language; iManage, Dynamics 365, ViewPoint or similar applications in a fiduciary or financial services business.
• The ability to work logically and efficiently is essential so the postholder must be quick and effective with the ability to devise pragmatic innovative solutions where appropriate and the self-motivation to tackle assigned tasks independently wherever possible.
• The role involves interactions at all levels/jurisdictions at Ocorian and with external parties, so a personable nature and good communication skills are highly necessary as is the ability to work under pressure.
• Experience of supporting users within a technical and business environment is an advantage.
• Experience of application integration tools and techniques, including a firm understanding of information security and compliance processes.
• A willingness to support the future growth and success of the Group.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL– We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.