Job Description
Company Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Job Description
Purpose of the Job
Support effective and efficient HR Operations across the global jurisdictions where Ocorian operates. Alongside the operational HR delivery across the employee lifecycle, this role will focus on technology and process improvement to advance the transformation and tech enablement journey of the HR function.
Main Responsibilities
- Be the first point of contact for employee and manager support on company policies, procedures, processes and HR systems/ data. Take the lead on handling and guiding the team on complex requests and escalations. Communicate solutions to complex requests to clients, responding professionally to their challenges.
- Support definition of requirements, testing and deployment of new and/ or enhanced HR systems and functionalities.
- Develop, continuously improve and implement scalable human resources processes and documentation to drive efficiency and reflect current practice and updated regulations.
- Proactively participate in HR projects and strategic initiatives.
- Prepare metrics and perform data analysis as required.
- Perform internal controls and conduct quality assurance reviews to ensure enhanced service, continuous improvement and drive high standards of data accuracy.
- Maintain the relevant HR systems, to reflect accurate information for new joiners, current and former employees. Conduct internal audits and controls.
- Administer, monitor and/ or support human resources processes such as probation reviews, employee referrals and benefits administration.
- Support the onboarding process, deliver new joiner inductions and prepare HR documentation throughout the employee life cycle (e.g. offers of employment and promotions). Coordinate any updates to templates and presentations and take the lead preparing non-standard documents.
- Support the offboarding process, process leaver documentation, offboard from systems and benefit providers. Ensure exit survey is completed and leaver data accurately recorded in the system.
- Support the integration and training of new joiners into the HR Operations team.
- Research, source and use relevant legal framework/knowledge within relevant jurisdictions for service delivery.
- Partner closely with the wider HR team to ensure service delivery for Ocorian colleagues.
#LI-AM1
#LI-Hybrid
Qualifications
Knowledge, Skills & Experience
- 3-5 years’ experience in a HR role, with exposure to HR Operations/ Shared Services.
- Exposure to multiple jurisdictions.
- Experience handling employee requests, escalations and documenting processes.
- Experience in handling complex requests is desirable
- Experience of working with HR Systems, defining technology requirements and testing.
- Advanced Excel proficiency (e.g. PivotTables).
- Strong attention to detail and organisational skills.
- Customer focus and the ability to communicate at all levels, with internal and external parties.
- Solution focused, responsive problem solver.
- Approachable, proactive, flexible and pragmatic with balanced and sound judgement.
- Analytical and with strong research skills.
- Experience of US and other International benefit administration is desirable.
- CIPD qualification is desirable.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL– We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
information will be kept confidential according to EEO guidelines.
