Job Description
OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role:
The Manager of Distribution will be responsible for the operational and financial performance of OLAPLEX’s global distribution centers. This role provides direct oversight of multiple 3PL partners, ensuring seamless execution of warehousing and fulfillment activities.Successful candidates will have a proven track record of service-level agreement management and deployment of operational strategies, business processes, and systems with multiple 3PLs. The role requires daily monitoring of global distribution operations, identification of opportunities for reducing costs, and service improvements in support of OLAPLEX’s continued operations and growth.
Key Responsibilities:
- Oversee and hold 3PL partners accountable for end-to-end fulfillment (receiving to shipping), ensuring strict adherence to SLA and KPI benchmarks
- Evaluation of 3PL warehouse performance metrics, recommending and implementing improvements or corrective action
- Optimize the order cycle—from picking and packing to shipping—to reduce cycle times and improve fulfillment rates
- Develop and execute a multi-year cost-optimization roadmap
- Identify and deploy process changes to improve and strengthen warehouse excellence
- Support cross functional communication with Customer Support, Transportation, Procurement and E-Commerce teams to plan and prioritize activities at the 3PL warehouses
- Lead the end-to-end Dispute Management process for customer chargebacks; perform root-cause analysis to eliminate recurring compliance penalties
- Drive successful resolution of all service issues related to customer orders and 3PL warehouse operations
- Partner with Distribution leadership to manage annual budget
- Coordinate the review and launch of new customers to ensure distribution related requirements are identified and confirmed with 3PL warehouses
- Drive the coordination, and completion of 3PL warehouse special projects.
- Conduct Operational Audits and site visits to ensure safety, security, and process integrity across the distribution network
About You:
- Bachelor’s degree, preferably in Supply Chain / Logistics / Distribution
- 5 years progressive managerial supply chain experience within 3PL warehouse / distribution environments
- Experience managing and directing internal and external partners with operational priorities and issue resolution
- Experience leading cross-functional teams to ensure strategic and tactical project implementations and go lives
- Demonstrates proactive problem-solving skills
- Experience managing direct reports
- Strong and effective written and interpersonal communication skills
- Detail oriented with strong follow through skills - able to organize and prioritize multiple priorities
- Has a sense of urgency in managing time, while accomplishing tasks
- Exceptional computer skills, including Excel and other Microsoft Office products
- Ideal candidate has beauty experience and/or passion and excitement for the beauty category
- Should be able to travel by car 70% of the time
We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards:
The annual base pay for this position is $90,000 - $100,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.
- Competitive compensation
- Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
- Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
- Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
- Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
- Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
- Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
- Products: Twenty (20) free products per year, plus a friends and family discount
Our Commitment to Diversity, Equity, and Inclusion:
Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
