Job Description
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
We’re looking for a Strategic Account Director to help grow our 2600Hz business by building strong partnerships with Service Providers and Telecom Carriers. If you have established relationships in this space and enjoy turning those connections into meaningful business growth, this role is a great fit.
In this role, you’ll own key partner accounts, identify new opportunities, and help shape how we engage with the market. You’ll work cross-functionally to deliver an excellent customer experience while driving revenue and long-term growth.
What You’ll Do:
- Drive Growth & New Business
- Leverage your existing relationships to meet and exceed revenue goals
- Identify and pursue new opportunities within Service Providers and Telecom Carriers; negotiate agreements with new/existing partners
- Develop and execute sales strategies to expand our footprint and customer base
- Understand the Market
- Stay current on industry trends, competitors, and emerging opportunities
- Use market insights to refine your approach and uncover areas for growth
- Build Strong Relationships
- Serve as a trusted partner to customers, building long-term, high-value relationships
- Collaborate with internal teams to ensure smooth onboarding and ongoing support
- Focus on customer satisfaction, retention, and expansion
- Own Your Pipeline
- Manage your sales pipeline, forecasts, and performance metrics
- Share regular updates on progress, wins, and challenges with leadership
- Advocate for the Customer
- Take a customer-first approach—understand their challenges and deliver real solutions
- Gather feedback to help improve our products and services
Experience We’re Looking For:
- 5+ years of experience in sales with a strong track record of hitting or exceeding targets
- Existing relationships with Service Providers and Telecom Carriers
- Deep understanding of telecommunications, including experience with UCC solutions and exposure to CCaaS and/or CPaaS; familiarity with platforms such as Cisco BroadSoft, NetSapiens, or Metaswitch strongly preferred
- Strong strategic thinking and ability to turn insights into action
- Excellent communication and relationship-building skills
- Confidence working with senior stakeholders and presenting at an executive level
- Experience managing pipelines, forecasts, and revenue growth
- Familiarity with CRM systems and sales analytics tools
- Ability to travel as needed
- Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus) #LI-CC1
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And,you’ll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
