Job Description
ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization’s performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
Overview As the Title Specialist, you will be focusing on the administrative aspects of validating documents provided by a customer to ultimately approve loans. Must have excellent analytical and problem-solving skills, ability to resolve customer issues, attention to detail, and be able to multi-task as other responsibilities are assigned. This position must consistently provide high levels of customer satisfaction in an effort to provide brand value and achieve profitable growth. Conducting follow-up calls to resolve Title issues with the customer and DMV.
REQUIREMENTS
1 to 2 years of Customer Service Experience
Multiple years of Auto Finance Experience
Knowledgeable of Microsoft 365
Read rapidly from both paper and a computer terminal
Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
Ability to lift and transport up to 30 lbs. and push carts
Requires general knowledge of captive automobile finance sufficient to handle sophisticated problems related to the work
Good oral/written communication Strong interpersonal and conflict resolution skills. Good problem-solving skills.
Bi-lingual (Preferred).
RESPONSIBILITIES
Review and decision vehicle documentation for approval of secured personal loans
Checks for accuracy in the customer provided documentation and ensures that all information meets Oportun’s standards
Reports to management on the status of any missing or problem
Maintain current knowledge of all applicable lending regulations and Oportun Policies
Ensure all vital information and documentation is acquired for all SPL applications submitted for review
Effectively communicates and collaborates with business partners to ensure applications are accurately routed for follow up
The US base hourly range for this full-time position is $21.00 - $22.00
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.
Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun’s CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
