Job Description
ABOUT PLUSGRADE:
Travel is not just about the destination; it’s about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
About the role
As a Product Manager, Payments, you will be responsible for defining product strategy and collaborating with engineering and other stakeholders, to bring creative solutions from conception to delivery. You will aggregate customer requirements, prioritize new capabilities, build product roadmaps and manage the life cycle of new and existing services.
In your role. you will own the roadmap for Plusgrade’s global payments capabilities, working at the intersection of our loyalty commerce platform (LCP), various storefronts, and partner-facing products. You will help build a scalable payment experience that powers billions of dollars in transactions across multiple business units and payment service providers (PSPs).
You will collaborate closely with engineering, risk & payments, finance, data, and operations teams to design and deliver best in class payment solutions.
What you will be doing
Reporting to the Director, Product Management you will:
Define and maintain a multi-quarter roadmap for our global payments platform and APIs, aligned with company and BU goals.
Recognize new technology and market trends in the payments domain and how they impact the loyalty business, to help drive product strategies and long-term roadmaps.
Translate commercial payment strategy and risk requirements into clear product outcomes and milestones in partnership with relevant stakeholders.
Lead discovery and solution design with various teams to understand payment platform needs, chargebacks, fraud, and reporting. Including discovery of new capabilities, localized APMs, and multi-PSP orchestration
Define detailed product requirements and API-level use cases covering payment flows, error handling, and data contracts.
Own and prioritize the product backlog for payments-related initiatives in cross BU partnership.
Drive stakeholder alignment and communicationas a key point of contact for payments capabilities, ensuring stakeholders understand scope, timelines, and impacts.
Contribute to cross-team alignment to surface dependencies, risks, and decisions related to payments initiatives while providing clear, timely updates to leadership.
Use data analytics to analyze payment solutions, flag weakness and strive for ongoing improvements.
Own and maintain payment platform documentation, both for internal and external audiences.
Using Agile product delivery practices; working closely with software engineering teams to build, test, release, and measure all product initiatives.
You are someone with
4+ years in product management or closely related roles (e.g., technical product management, product solutions) with ownership of complex platform products.
Comfort working with RESTful APIs, webhooks, and data flows between multiple services; able to collaborate closely with engineers and other non technical stakeholders
Strong technical and analytical skills, able to dig into metrics and logs to understand issues and prioritize improvements with data.
Proven track record leading initiatives that cut across multiple teams with many dependencies and stakeholders.
Excellent communication skills; able to explain complex payment and platform concepts clearly to technical and non-technical audiences, including senior stakeholders.
Ability to balance reliability, security, and compliance with speed of delivery and business impact.
Comfort operating in ambiguity, shaping strategy and scope as we learn from partners, data, and internal stakeholders.
Strong ownership mentality, with a bias toward iterating and improving the product based on real-world performance and feedback.
Goal-oriented, detail-oriented, ambitious, with a strong ability to follow-through on commitments.
Bonus Points
Experience working with PSPs or comparable providers.
Experience working with payments, fintech, e-commerce, or similarly transaction-heavy systems
Background in travel, loyalty, or other regulated / high-volume transaction environments.
Familiarity with Agile delivery practices and tools like Jira and Confluence.
WHAT YOU’LL LOVE ABOUT US:
🏦 RRSP Matching
🏥 Comprehensive Health Plans
📅 Flexible Paid Time Off
✈️ Travel Experience Perk
🧘 Annual Wellness Perk
🚆 Commuter Perk
🌅 Tenure-based Work From Anywhere Program
🍼 Parental Leave Top Up
🌍 Adventure Pass
🎓Learning Allowance
OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent Team when they reach out to you.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ artificial intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy.
All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:
Recruiter Phone Interview
Hiring Manager Interview
Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
$100,000 - $118,000 a year
The base salary range is tailored to the advertised location and determined by several factors, including candidate expertise and internal peer equity. Final placement is based on a candidate’s specific skill set and experience relative to the role’s requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
