Job Description
Local or 100% Remote
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We’re building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
The Servicing Operations Analyst plays a crucial role in ensuring the smooth and efficient operations of servicing activities within Point’s Servicing Team. This position involves analyzing and monitoring servicing processes, building actionable dashboards, creating and tracking performance metrics, and implementing strategies to optimize workflows. The role requires strong data analysis skills, deep knowledge of mortgage servicing and home equity investments, and the ability to partner with subservicers and internal stakeholders to drive measurable improvements.
Your responsibilities
- Create, track, and monitor KPIs and SLAs for both Point’s internal servicing teams and external subservicers, ensuring performance aligns with strategic and regulatory expectations.
- Drive initiatives with subservicers and key vendors to improve operations and the Homeowner experience.
- Collect, analyze, and interpret servicing data from Subservicers and internal Point data to identify trends, gaps, and risks across processes, staffing, and performance.
- Identify risks in the portfolio by monitoring mortgage delinquency, disaster events, and event of default activity, ensuring timely resolution and accountability across team tasks.
- Translate insights into actionable recommendations and partner with internal teams and subservicers to implement improvements.
- Forecast staffing models and operational needs using data-driven methodologies.
- Develop and present reports to leadership and cross-functional teams, providing data-backed recommendations to improve efficiency and outcomes.
- Participate in process improvement initiatives, including SOP creation and updates, ensuring consistency and scalability across servicing functions.
- Collaborate across teams to ensure high-quality execution of initiatives, driving measurable performance improvements.
- Partner with Product, Engineering, and Data teams to improve servicing processes, enhance data models, and ensure data accuracy and integrity across systems.
- Build, maintain, and optimize dashboards within Sigma to monitor servicing performance, identify trends, and present insights to stakeholders.
About you
- Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (or equivalent experience).
- In-depth knowledge of mortgage servicing and/or servicing home equity investments.
- Proven experience working with subservicers (RoundPoint, BSI preferred) and internal servicing operations.
- Strong proficiency in Sigma (dashboard creation, reporting, and analysis) and other data analysis tools.
- Demonstrated ability to create and manage KPIs and SLAs, analyze trends, forecast operational needs, and proactively address performance or staffing gaps.
- Experience identifying portfolio risks through mortgage delinquency monitoring, disaster event tracking, and event of default oversight.
- Excellent analytical skills with the ability to create actionable insights and influence decision-making.
- Effective at presenting data-driven findings to stakeholders and driving organizational change.
- Knowledge of regulatory requirements and compliance in mortgage servicing.
- Strong problem-solving and decision-making abilities with keen attention to detail.
- Ability to manage multiple priorities in a fast-paced environment and work independently when needed.
- Familiarity with mortgage servicing systems and software is a plus.
Our benefits
- Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
- Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
- Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
- Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
- Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):
- Tier 1 | San Francisco Bay Area, New York, and Seattle | $72,200 - $79,500
- Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $64,600 - $72,000
- Tier 3 | All other US metro areas | $58,000 - $63,800
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.
Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
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