Job Description
Are you passionate about being an ambassador for a company that has a NPS of 81 with raving fans?
Do you want to make buying and selling a home simpler and more transparent?
Ready to quit your job and join best in class Client Experience team?
If you answered yes to the above questions, look no further!
Essential Department-Specific Functions
- Assists users with support related issues, including new order entry, researching new tickets, order quotes, updating/canceling orders; refers more complicated issues to appropriate staff using Zendesk, email, group email, and phone
- Handles support ticket inquiries from clients and vendors on a variety of operational topics and questions
- Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
- Performs other related duties as assigned
- Answer incoming client calls and appropriately resolve or escalate
When will you work?
This is a full-time remote position, and typical hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Eastern Time. Occasional evening may be required as job duties demand. Applicable overtime laws will apply.
What to expect with the interview process? If you meet the minimum requirements, including the location requirement, you will be invited to take a 10-minute assessment online that is a small sample of the type of work we do. This helps to give you a preview of the job, while also demonstrating if it is a good fit. If you pass the assessment, you will be invited to a 15-minute 1on1 phone screening with HR to explain the job in more detail. You will then have a 45-minute hiring manager interview via video call.
Qualifications and Education Requirements
- At least 3 years in a customer service/call center or related role
- At least 1 year of experience using Zendesk or equivalent ticketing system
- High School or GED
Preferred Skills
Extremely preferred to have worked in the title industry and be familiar with terminology such as municipal lien searches, estoppels, surveys, release tracking, etc.
Critical Thinking / problem solving
Excellent time management
Proven technical skills
Excellent and precise data entry and typing skills
Excellent verbal and written communication skills
Proficient in Google, Adobe, and other related computer software
Good organizational skills and attention to detail
Ability to keep the information confidential
Ability to work independently
Friendly and helpful demeanor
Computer Savvy
Insurance
- Multiple health, dental & vision insurance plans to choose from
- FREE Employer-Paid Life Insurance, optional voluntary life for spouse, children, family
- FREE Employer-Paid STD
- Other voluntary options include: LTD, AD&D, Critical Illness, and other supplemental options
- Employee Assistance Program
Financial
- 401(k) match program
- Monthly bonus potential after successful completion of training
Time Off
- Minimum 15 PTO days (prorated based on first year’s start date), then more for each year of service
- 8 paid holidays
Equal Employment:
It is the established policy of the Company, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, genetics, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
E-Verify Employer: PropLogix participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Notice to external Recruiters and Recruitment Agencies:
PropLogix does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to any employee. PropLogix and any of our subsidiaries will not pay fees to any third-party agency or company.
