Quiq

Founded in 2015, we specialize in enterprise agentic AI for customer experience (CX). We help brands engage with customers using AI agents, an AI contact center, and AI-powered business process automation. Our solutions handle voice, email, web chat, SMS, Apple Messages for Business, and WhatsApp, allowing for seamless handoffs between AI and human agents.

Our AI Studio is a platform for developing custom AI solutions. It offers tools and integrations to design, build, test, deploy, manage, and scale AI agents, with built-in AI guardrails and real-time monitoring. We provide customer-facing AI agents, AI assistants for human agents, and AI services to optimize workflows, alongside a digital engagement center for human agents. Our Quiq Insights reporting helps clients track AI and human agent performance across all channels, with customizable dashboards and integration with BI tools. We also offer specific metrics for async messaging, such as “work time” and “concurrency adjusted handle time.”

Our clients include enterprise brands like Volvo, Brinks Home, and IHG Hotels & Resorts. We were an early adopter of Generative AI Assistants, evolving our technology from NLU-based Conversational AI to LLM-based Generative AI. We are compliant with SOC 2, HIPAA, GDPR, CCPA, and the EU AI Act, with strong security and proactive monitoring. Our cloud-native infrastructure is built for reliability, maintaining 99.999% uptime over a decade. We also offer control and transparency over data usage and detailed LLM monitoring. We work with clients in industries like Retail, Consumer Services, and Travel.

Quick Facts:

• Founded: 2015
• 200+ Enterprise clients
• 300% increase in conversations per client

Our mission is to help businesses communicate more efficiently with customers through asynchronous, digital messaging. We believe this creates more effective conversations between people and brands.

We operate with the following core values:

• Innovative
• Accountable
• Respectful
• Inclusive
• Courageous
• Responsive
• Collaborative
• Transparent
• Humble
• Empowering
• Compassionate
• Supportive
• Fail-forward
• Ethical
• Appreciative

We have between 51 and 200 employees. We cultivate a culture that encourages growth and innovation in a 100% remote work environment, offering flexible full-time opportunities. We prioritize respect, inclusivity, collaboration, transparency, and accountability. We empower and support our employees, focusing on ethical practices and direct communication over bureaucracy.

We offer a competitive total compensation package. This includes 100% company-paid family medical and individual dental and vision insurance. Employees also receive stock options and a flexible, unlimited vacation policy.

We support a flexible work environment with full remote options, and we have office space in Bozeman, MT. Join us to work at a company leading the way in AI advancements.