Job Description
This is a full-time position based in Berlin. We are an hybrid organization and support mobile and flexible working.
ResearchGate is the professional network for scientists and researchers.
More than 26 million researchers use researchgate.net to share and discover research, build their networks, and advance their careers. Based in Berlin, our mission is to connect the world of science and make research open to all. We have created a platform that provides scientists worldwide with the tools and services they need to connect, collaborate, and drive their research forward. Over 26 million members from 193 countries use ResearchGate to share, discover, and discuss scientific results.
Objective of the Role
At ResearchGate, our digital solutions empower scientists and researchers to discover relevant services, products, and institutions, while providing companies and institutions the opportunity to connect their content with engaged, targeted audiences.
As an Account Manager in our Marketing Solutions team, you will serve as the single point of contact for clients. Your focus will be on delivering outstanding service for existing accounts, managing campaign-related client communications, building trust with clients, and expanding relationships. You will play a pivotal role in facilitating successful campaigns and ensuring client satisfaction.
In this role, you will proactively manage campaigns and client relationships, ensuring all deliverables align with proposed timelines. You will also analyze performance data, present actionable insights, and act as the key interface between internal and external stakeholders.
Responsibilities:
- Client Relationship Management: Build trust with clients, understand their objectives and challenges, and expand relationships to ensure long-term partnerships.
- Campaign Management: Proactively manage campaigns to exceed client expectations, ensuring all deliverables are met on time and aligned with agreed goals.
- Collaboration: Work across teams to achieve optimal campaign outcomes and address all client needs.
- Performance Analysis: Create and analyze account performance reports, providing actionable insights and recommendations.
- Strategic Growth: Identify opportunities for cross-selling and upselling to maximize client budgets and promote broader feature and product adoption.
- Retention & Communication: Maintain regular communication with clients, manage campaign-related updates, and drive customer retention through exceptional service.
- Goal Achievement: Consistently meet and exceed KPIs and revenue goals.
Requirements:
- Experience: At least 5 years of sales and/or account management experience with a proven track record of achieving positive business outcomes for clients.
- Technical Knowledge: Solid understanding of Ad Operations, Google Ad Manager, and Google Analytics, with experience in CRM software (particularly Salesforce).
- Skills: Strong client orientation, innovative problem-solving abilities, and the capability to work effectively within tight timelines.
- Personal Attributes: Goal-oriented, organized, proactive team player who is self-motivated and self-directed.
- Communication: Excellent communication and facilitation skills, with fluent and idiomatic English.
Life at ResearchGate
You’ll be working in an open and empowered company culture, with the chance to individually shape your professional development and growth. Enjoy being a part of an energetic team that’s passionate about changing science for the better. We’re a team of optimists from around the world and from many different backgrounds guided by our mission to connect the world of science and make research open to all.
Enjoy a flexible working environment that adapts to your life circumstances, a generous 30 full days of vacation for you to unwind and days focused for your professional development to further grow your career.
We work in a hybrid setup. Berlin-based employees spend three days a week in our Berlin office, with flexibility to work remotely on other days. You can also work from abroad for up to 120 days per year.
ResearchGate is an equal opportunity employer
We encourage people from all backgrounds and life experiences to apply with us and help us change the world of science. We commit to impartial and inclusive hiring processes, and therefore ask you to please refrain from adding a picture and your age to your application form or CV. Our hiring decisions are made based on your skills and qualifications, regardless of your age, gender, origin or race/ethnicity, nationality, sexual orientation, disability status, religion, or any other (perceived) personal characteristics. We are excited to receive your application.
ResearchGate Intro and Mission
ResearchGate is the largest professional network for scientists and researchers. We’ve built a platform that helps the world’s scientists and researchers to connect, collaborate, and advance their research to drive progress towards a better world. Over 26 million members from 193+ countries use ResearchGate to share, discover, and discuss research.
