Job Description
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
As the Principal Data Analyst for Customer Success (CS), you will be the strategic engine behind our data-driven decision-making. You are not just a “data provider”, you are a business partner who understands the Go-To-Market (GTM) lifecycle and Customer Success. This role is a critical pillar of the CS Operations team, responsible for transforming raw customer data into actionable strategies that improve retention, identify expansion opportunities, and optimize the cost-to-serve.
You will operate with a high degree of independence, navigating complex datasets to find the “story” behind the numbers, interpreting trends for executive leadership, and providing proactive recommendations to the business.
How you’ll add value:
- Strategic Insights & Recommendations: Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption. Proactively identify risks and opportunities within the CS segment.
- GTM Lifecycle Analysis: Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs) such as NRR (Net Retention Rate), GRR (Gross Retention Rate), and Time-to-Value.
- Advanced Data Modeling: Design and maintain data models that support forecasting for the CS pipeline, resource allocation, and customer segmentation.
- Operational Partnership: Act as a critical member of the CS Ops team to ensure data integrity across our tech stack (Salesforce, Gainsight, Snowflake, etc.) and translate operational needs into technical requirements.
- Independent Project Leadership: Lead end-to-end analytical projects from initial hypothesis to executive presentation. Work independently to solve data gaps and process inefficiencies.
- Storytelling with Data: Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership.
What you’ll need to be successful in this role:
- Total Experience: 10+ years of professional experience in data analytics, business intelligence, or data science.
- GTM Expertise: Minimum of 5 years Go-To-Market (GTM) Analyst Operations (Sales, Marketing, or Customer Success).
- Analytical Rigor: Expert-level SQL skills and proficiency in data visualization tools (e.g., Domo,Tableau, PowerBI, Qlik). Experience with Python or R for statistical analysis is a plus.
- Business Acumen: Deep understanding of SaaS business models, customer lifecycles, and the mechanics of recurring revenue.
- Interpretive Mindset: A proven track record of not just delivering a dashboard, but explaining why the data looks the way it does and what the business should do next.
- Independent Operator: Demonstrated ability to manage multiple high-priority projects simultaneously with minimal supervision.
- Customer Success Background: Direct experience in or supporting a Customer Success organization.
- Tooling: Experience with CS-specific platforms (e.g., Gainsight, Totango, ChurnZero),Gong, and Salesforce CRM.
- AI: Must have high level of experience and examples using AI tools to help interpret, forecast and ideally predict what the data shows
- Strategy Consulting: Prior experience in strategy consulting or a similar high-stakes advisory role is highly valued.
R365 Team Member Benefits & Compensation
- This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
#BI-Remote
$116,000 - $174,000 a year
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
