Job Description
Description
Status: Full-Time
Regular/Temporary: Regular
Hours: 40
Shift: M-F 8:00am – 5:00pm MST (slight variations based on client needs)
Location: Hybrid In Office and Remote Work (2 days In-Office per week)
Training: 3 weeks (paid)
Starting Pay Range: $40,000-$45,000
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients’ success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different?
Family owned business where you become part of the family- not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace: 2022 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!
Competitive pay and incentive program
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity with modified in-office work options available for those who like the “office” setting
The Client Systems Administrator plays a key role in supporting organizational operations by managing the systems, data flows, and processes that enable a seamless client and internal user experience. This position oversees the setup, maintenance, and optimization of client access platforms, CRM tools, workflow automation, reporting structures, and operational processes that support daily productivity across CAM, Operations, IT, Sales, Marketing, and Compliance.
This role ensures that essential systems remain accurate, reliable, and aligned with business needs. The Administrator partners with cross functional teams to understand operational challenges, streamline workflows, strengthen data governance, and support ongoing process improvements. By managing sensitive client information, PHI requirements, user access, reporting, and system performance, the Client Systems Administrator contributes directly to service quality, compliance, and overall organizational efficiency.
Successful performance in this role requires a strong attention to detail, a proactive approach to problem solving, an ability to manage multiple priorities, and a commitment to fostering collaborative, solutions focused relationships across the company.
Accountabilities:
Accurate and timely management of client systems and daily operational tasks
High quality delivery of client communications, reporting, and compliance
Effective administration of CRM and workflow systems to support cross functional operations
Reliable support for audit readiness and documentation standards
Job Functions:
System Administration and access management
Workflow, task distribution, and daily operational support
Reporting, analytics, and data maintenance
Mail processing, PHI handling and documentation production
CRM administration, user support and training
Client communication and professional collaboration
Frequency of Tasks:
Daily:
Client Access Web task distribution
HubSpot Management
Account Access
Distribute Voicemails
Facilitate items needed when there is a contact change/new client ID/new client
Weekly:
Print itemized statements
PHI verification
PHS Client Mail
In office 2 times a week
Monthly:
Client statements
Client Access Web audit
Requirements
Abilities required
Must be able to sit for work 6-8 hours per day.
2 day in office per week requirement at the Denver/Aurora location
Able to lift 3-20 lbs.
Typing skills 45+ words per minute.
Intermediate to Advanced Microsoft EXCEL skills
Ability to read and interpret information.
Ability to communicate verbally and in writing with various individuals and clients.
Ability to analyze data and report on findings to Management and Clients.
Other duties as assigned and determined appropriate for the position.
