Job Description
About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
\*\*\* A third party will recruit, hire, and employ this position.
We are looking for an HR Generalist to provide local HR support for our growing Lisbon site. This is a key HR position on the ground, providing hands-on employee support while ensuring smooth HR operations. As the first point of contact for all HR matters on-site, you will be instrumental in securing a positive employee experience, maintaining compliance, and supporting our people operations locally.
In addition to your HR responsibilities, you will also oversee day-to-day workplace and administrative operations, ensuring smooth coordination of office activities and supporting IT logistics in collaboration with the global teams.
This is an exciting opportunity to be part of Riskified’s expansion in Portugal, working closely with global HR teams to build and maintain a strong company culture while ensuring an excellent employee experience.
What You’ll Be Doing
- Support all HR processes in our Lisbon office, including onboarding, benefits, and compliance.
- Own day-to-day office and facilities operations and serve as the primary point of contact for building maintenance (IDEA), working in close collaboration with the Site Manager and the Tel Aviv admin team.
- Welcome visitors, direct them, and manage planning and logistics for calendars, meetings, and conference rooms.
- Lead office and facilities maintenance (building maintenance, cleaning, F&B orderings, furniture, mail, and deliveries).
- Own IT logistics by managing computers for onboarding and offboarding, coordinating with the Tel Aviv IT team on equipment, repairs, and technical issues, and supporting the setup and execution of company-wide and development meetings.
- Conducted HR orientations and facilitated the integration of new employees into the Lisbon office.
- Organize employee engagement activities, team events, and wellness initiatives tailored to the Lisbon team.
- Manage relationships with local vendors (recruiting, facilities)
- Act as the liaison between employees and cross-functional teams (IT, Facilities, HR Operations) to address onsite needs.
- Provide guidance on employment contracts, payroll processes, and benefits administration in coordination with global HR.
- Serve as a trusted resource for employees, addressing HR-related inquiries and concerns.
- Support managers with employee relations, performance management, and workplace conflict resolution.
- Coordinate interviews for all Lisbon roles, and serve as the primary point of contact for Lisbon-based recruitment vendors. Ensure a fast, efficient, and positive candidate experience through timely communication and close collaboration with the site manager, hiring managers, and recruitment team.
Qualifications
- 2+ years of experience in an HR Generalist or People Operations role in a global tech company
- Strong knowledge of Portuguese labor laws and HR best practices- Optional
- Excellent communication skills in English and Portuguese (verbal & written)
- Excellent operational, organizational, and multitasking skills, with the ability to work independently in a fast-paced environment
- Strong communication and interpersonal skills, with a problem-solving mindset
- Ability to build relationships and act as a trusted point of contact for employees
- Proactive, initiative, and resourceful
Life at Riskified
We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking.
We’re looking for bright, driven, and passionate people to grow with us.
Some of our Lisbon Benefits & Perks:
- Hybrid mode of work
- Flexible schedule
- Healthcare & dental benefits
- Fully-stocked kitchens
- Benefits package per month—per your choice, e.g., work-from-home equipment, gym membership, wellbeing activities, and more.
- Wellness program
- Celebrations and activities
- Team events
- Happy hours
- Awesome Riskified gifts and swags
- Volunteer programs
- Personal development
- Global onboarding
- Role-based technical skills training
- Full access to Udemy
In the News
C-Tech: We need to find the balance between leveraging innovative AI solutions and using them cautiously
Built In: How We Built This: A Riskified Technologist Unpacks The Company’s Beacon Technology
Globes: Riskified is among Israel’s fastest growing companies
Yahoo: Riskified Earns “Top Rated” Award Across Four TrustRadius Solution Categories
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
