Job Description
About Us:
At Sauce Labs, we empower the world’s top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!
The Role:
As an Inside Account Manager, you will be responsible for managing and growing a portfolio of clients with current spend of less than $50,000 annually. Your primary focus will be on retaining existing clients, building new relationships, and expanding the revenue generated from your assigned accounts.
Responsibilities:
- Identify opportunities for upselling and cross-selling additional products to increase account spend.
- Proactively manage relationships with existing clients to ensure high retention rates and customer satisfaction.
- Act as the primary point of contact and advocate for clients within the organization.
- Work closely with internal teams, including Sales, Marketing, Customer Support, and Product, to drive customer success and maximize account growth.
- Provide accurate forecasts and regular reports on account status, including sales and revenue projections.
Required Skills:
- Bachelor’s degree a plus but not essential
- 1-2 + years of fully cycle SaaS sales experience
- Experience using Salesforce a plus
- Experience with MEDDPICC is a bonus
- Ability to analyze data and market trends to identify opportunities and challenges.
- Collaborative mindset with the ability to work effectively within a team-oriented environment.
- Effective communication and presentation skills
We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office.
Please note our privacy terms when applying for a job at Sauce Labs.
Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.
Security responsibilities at Sauce
At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.
