Job Description
G’day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We’re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
About the Opportunity
As a Workforce & Financial Data Analyst within the Workforce Planning & People Operations team, you will serve as a key analytical engine connecting raw workforce data with executive decision-making. You will partner cross-functionally across business units to build dynamic reporting models, execute compensation benchmarking, analyze P&L budget vs. expense variances, and establish new data visualization dashboards.
This role operates in a flat, multicultural, and highly collaborative environment where asking questions, continuous learning, and direct communication (“talk straight”) are celebrated. You will work closely with leadership and cross-functional partners while enjoying the flexibility of remote work.
What you’ll be doing đź’Ş
Workforce & Financial Data Modeling: Design, build, and maintain complex spreadsheet models (Google Sheets / Excel) using nested functions, custom formulas, QUERY, and pivot tables to evaluate workforce metrics.
Compensation & Rewards Analytics: Perform internal equity analysis, market compensation benchmarking, and support talent/rewards adjustments and promotion cycles.
P&L Budget vs. Expense Tracking: Analyze operational expenditure and budget variances across business units to provide actionable variance insights to leadership.
Dashboarding & Business Reporting: Create, automate, and refine cross-functional dashboards to give leaders visibility into workforce capacity, performance, and contribution trends.
Executive Communication: Translate complex technical, statistical, and financial datasets into clear, executive-ready presentations and briefings for non-technical stakeholders.
Cross-Functional Collaboration: Partner directly with People Operations, Finance, and Business Unit leaders on strategic initiatives, new data projects, and process improvements.
What you bring to the table 🧑‍💻
Experience: 3–5+ years of experience in data analysis, workforce planning, financial analysis (FP&A), or compensation analytics.
Advanced Spreadsheet Mastery: High proficiency with Google Sheets / Excel, including advanced custom and complex formulas, QUERY, pivot tables, and nested logic.
Database & Data Extraction: Practical working knowledge of SQL to query, extract, and manipulate large datasets.
Compensation & Financial Acumen: Hands-on experience with market benchmarking, internal pay equity analysis, and P&L budget vs. expense evaluation.
Executive Presentation: Exceptional capability to synthesize technical data into clear visual stories and narrative briefings for senior executives.
Language Proficiency: Professional English proficiency (B2+ or higher) with strong verbal and written communication skills.
Mindset & Behaviors:
High attention to detail with an inherent habit of rigorous self-auditing.
Adaptability and comfort with context switching in a dynamic, evolving environment.
Receptive to feedback, open-minded, and motivated to learn and grow alongside the team.
Your leaders 🤟
Courtney is a dog mom, an endless adventurer, and the strategic mind behind ServiceRocket’s workforce planning. With a keen eye for data and a talent for turning numbers into decisions, she leads our WFP area with clarity, care, and a talk-straight approach. With her, you’ll build the dashboards and models that drive real business impact in a team where sharp thinking, good data, and great people go hand in hand!
Perks ✨🍇🚀
Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
