Job Description
About the role
Behind many of life’s most important transactions — buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card — is a network of credit relationships. Setpoint provides critical operational infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties. We’re building trust in this system of credit.
As a Transaction Manager, you own TPR review engagements end to end. You’ll perform loan-level credit review on non-QM consumer files covering income, assets, liabilities, credit, and collateral, including complex and alternative income analysis, and make and defend the exception decisions that come out of it. You’ll translate each client’s scope and guidelines into the review, serve as their point of contact through the engagement, communicate findings, and manage timelines against SLA while coordinating with internal operations, product, and compliance. You’ll keep grading consistent across a book of loans, resolve the files and escalations that fall outside guideline, and give the GM a straight read on where each engagement stands.
Who will love this job
- The reviewer tired of manual work — You’re good at loan-level review but done pulling data out of hundreds of files by hand, chasing the same documents, and re-keying the same fields on every deal.
- The builder, not just the operator — You’ll join early enough to shape our AI-assisted platform, which already makes our underwriters roughly 20x more efficient. You’ll run reviews and help sharpen how we review files and report results, but you’ll also have direct access to the team building the platform—so the parts of the job that slow you down become things you can help fix instead of just working around them.
- The client-minded problem solver — You like engaging with clients, understand what they actually need out of a review, and would rather find a cleaner way to deliver it than run the manual version forever.
What you’ll do
Credit Review
- Perform loan-level review on non-QM consumer files, covering income (full documentation as well as alternative documentation such as bank statement, P&L, and asset depletion), assets, liabilities, credit, and collateral/valuation.
- Make and defend exception decisions, including the compensating factors behind an approval.
- Interpret client scope and guidelines against applicable investor requirements, and set the review to match.
- Resolve files that fall outside guideline and the calls reviewers escalate to you.
- Keep grading consistent across a book of loans, and catch patterns that point to a systemic issue in a pool.
Client Delivery
- Run the engagement end to end: translate the client’s scope and guidelines into the review and deliver on quantity, quality, and SLA.
- Communicate findings to the client and report exception and defect results to their satisfaction.
- Write the exception responses and audit responses when a client or their auditor challenges a finding.
- Serve as the client’s point of contact through the review, and manage timelines with them and with internal operations, product, and compliance.
- Give the GM and internal teams a current, honest read on where each engagement stands.
You should have
- 7+ years in residential mortgage credit, with meaningful time in TPR or loan-level due diligence.
- Recent, hands-on non-QM underwriting. You have graded files yourself in the last year, not just overseen people who do.
- Ability to make and defend exception decisions to a client or rating agency, including complex and alternative income analysis and valuation review.
- Direct experience communicating findings to clients and handling pushback on exceptions or defects.
- Working knowledge of consumer compliance as it applies to review, including high-cost tests and product-specific disclosure requirements.
- Ability to run to SLAs and competing deadlines without letting review quality slip.
About inTent
inTENT is a leading provider of third-party review and diligence services for the residential lending industry. As part of the Setpoint family of companies, inTENT combines deep compliance expertise with cutting-edge technology to deliver faster, more accurate loan review outcomes for lenders, servicers, and capital markets participants.
About Setpoint
Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it verifies and stores documents; automates critical calculations and compliance reporting; and digitizes assets like homes or cars. Setpoint’s technology makes warehouse transactions instant and error free.
In August 2024, Setpoint announced the successful completion of its $31 million Series B funding round. 645 Ventures led the round, with significant strategic investments from Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry Kravis, Zillow founder’s 75 & Sunny, Vesta Ventures, Fifth Wall, Eltura Ventures, and Outrunner Capital.
We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation. We have offices in Austin, TX, New York City, NY, and Salt Lake City, UT with hybrid roles based in these locations and an expectation of two days a week in office (Tuesdays and Thursdays).
inTENT and Setpoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
