Job Description
Why Work at SMA America
At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.
But we’re not just transforming power — we’re empowering people.
We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.
POSITION OVERVIEW
The Regional Service Dispatcher is responsible for scheduling Field Service labor for both internal Field Service Engineers (FSEs) and external Service Providers in support of SMA America’s Warranty and Non-Warranty service operations. This role supports dispatching, service coordination, and customer service execution across a fast-paced environment with many moving parts, including coordination with the Regional Competency Center (RCC) and Medium Voltage (MV) teams. Strong communication, organization, and the ability to manage multiple priorities are essential to success in this role.
PRIMARY DUTIES / RESPONSIBILITIES
- Assign and schedule service repair activities for internal FSEs and external Service Providers using Salesforce planning tools.
- Align parts availability with field resources to support timely service execution and customer service commitments.
- Manage priority service levels for Key Accounts, including communicating tracking numbers and scheduling changes.
- Monitor active service cases to ensure service milestones and delivery timelines are met.
- Support Medium Voltage dispatch coordination and ensure proper escalation prior to scheduling service repairs.
- Work closely with RCC Technical teams to confirm service readiness, field preparation, and manufacturer notification.
- Align customer availability with SMA service scheduling.
- Track completed and open service tickets to ensure follow-up actions, documentation completion, and parts replenishment.
- Verify contractor documentation, including completed service reports and used-part pickup coordination.
- Monitor part order transfers between Salesforce and SAP and escalate system issues when needed.
- Ensure warranty claims and supplier escalations are completed accurately and on time.
- Collaborate cross-functionally with Logistics, Supply Chain, Transportation, and Service leadership while operating effectively in a high-volume, fast-paced dispatch environment.
REQUIRED QUALIFICATIONS
- Associate degree in business, logistics, a technical field, or equivalent experience.
- Experience supporting Field Service, Dispatch, or Service Operations teams.
- Strong customer service background in a service or dispatch environment (not a call center role).
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and service-related systems.
- Experience in Renewable Energy, Medium Voltage, Energy Distribution, or regulated environments is a plus.
PREFERRED QUALIFICATIONS
- Previous dispatching or service coordination experience.
- Familiarity with Salesforce or service ticketing systems.
- Exposure to Medium Voltage service workflows.
- Experience working with both internal teams and external service providers.
- Team-oriented mindset with strong cross-functional collaboration skills.
- Ability to quickly learn new systems; SAP experience is helpful but not required.
- Experience working in prevailing wage or regulated service environments is a plus.
WE OFFER
- Compensation: $28.00 – $30.00 per hour, dependent on experience.
- Work model: Hybrid for local candidates and remote for non-local candidates; Central and Eastern time zone coverage is strongly preferred.
- Comprehensive benefits including health, dental, and vision coverage, including $0 premium options
- 401(k) plan with company match
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
- Opportunity to join a collaborative, team-focused service organization supporting complex field operations.
- Exposure to Medium Voltage systems, field engineering coordination, and cross-functional service execution.
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants’ personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at [email protected]
