Job Description
Company Description
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald’s, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem.
At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.
Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.
Job Description
As a Senior Product Writer at SmartRecruiters, you will play a key role in shaping our product documentation, product content strategy, and help center experience. You will translate complex product functionality into clear, intuitive content that empowers our customers, while working closely with teams across the organisation to uphold the highest standards of technical communication.
What you’ll be doing:
- Conceptualize, structure, and craft clear, concise product documentation.
- Evolve our product content strategy and writing guidelines in partnership with Product Design and Marketing.
- Collaborate with teams across the organisation to create and improve content driven by user needs and real-world use cases.
- Act as a close partner for R&D and Go-To-Market teams, driving the content lifecycle from feature concept through launch.
- Empower cross-functional partners (PM, Engineering, Design) to contribute high-quality, aligned documentation.
- Use data signals such as help center searches, support tickets, and customer feedback to identify documentation gaps and improve content structure.
- Adapt content for different audiences and mediums, including help center articles, release notes, product guides, and presentations.
- Coordinate with product and enablement teams to ensure timely delivery of release notes and product updates.
- Contribute to both short- and long-term documentation roadmaps aligned with product priorities.
Qualifications
- Our ideal candidate has 5+ years of experience writing product documentation or technical content in a B2B SaaS environment.
- Native-level fluency in written and spoken English is required.
- Demonstrated experience producing high-quality product documentation, with the ability to translate complex concepts into clear, accessible content for both technical and non-technical audiences.
- Ability to manage multiple priorities while collaborating closely with R&D teams to support high-quality product launches.
- Familiarity with using AI and automation within documentation workflows is a strong plus. This could include AI-assisted drafting, prompt-driven tools, or workflow automation that helps streamline how documentation is created, maintained, and delivered.
- Comfortable working through ambiguity, proactively identifying problems, and driving solutions.
- Exceptional editorial skills, with a proven ability to maintain a high-quality bar, enforce style guides, and ensure content consistency across the entire documentation portfolio
- Strong collaborator with the ability to communicate effectively with stakeholders across the organisation.
- Self-starter with a proactive approach to identifying documentation improvements, taking full ownership of the end-to-end documentation lifecycle, and championing the needs of the customer.
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
