Job Description
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
Smartsheet is excited to be hiring an Order Operations Specialist to partner with our sales teams and support them throughout the sales cycle. In this role, you’ll play a key part in ensuring smooth operations and will report directly to our Manager of Order Operations, based in Costa Rica.
This is a fantastic opportunity to make an impact in a fast-paced, collaborative environment.
You Will:
- Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
- Work within Salesforce.com CRM & CPQ to assist sales representatives (experience with Salesforce or a similar system is required)
- Review contracts and order documentation for accuracy and completeness
- Quickly learn and become confident in the quoting process
- Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval
- Coordinate deal reviews with sales, and support training, development, and adherence to operational policies
- Manage the daily deal approval process, ensuring alignment with organisational standards
- Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently
- Assist with reconciliation of multiple transactions and contract-related adjustments
- Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines
- Provide sales teams with support in resolving inquiries throughout the sales process
- Partner closely with fellow Order Operations team members to address requests and drive success
- Perform other duties as assigned
You Have:
- 1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk
- 1+ years of experience working in a multinational or shared service center environment
- Familiarity with financial principles, revenue recognition, and contracting guidelines
- Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY)
- Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease
- Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders
- Excellent communication skills, with the ability to tailor messaging to different audiences and situations
- Legally eligible to work in the UK on an ongoing basis
- Fluency in English is required
Perks & Benefits:
- Employer-paid Private Medical and Dental, additional cost for family members
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
- Teleworking options from any registered location in the UK (role specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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