Job Description
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
We’re looking for a Senior Product Operations Manager to design and own the operational systems that make our product org faster, smarter, and more aligned. You’ll go well beyond executing processes — you’ll redesign them from the ground up, build frameworks that scale, and influence how product leadership makes decisions. This is a high-visibility role with direct exposure to Directors and VPs, and a real opportunity to shape how the org runs.
This position reports to the Director, Technical Programs and Ops and y ou will work remotely from Bulgaria.
You will:
- Own and continuously evolve the product operating rhythm — planning cycles, OKR frameworks, launch readiness, and cross-functional retrospectives
- Redesign inefficient processes end-to-end; build SOPs and playbooks that get adopted broadly, not just filed away
- Design product health dashboards that connect operational metrics to business outcomes; move the conversation from “what happened” to “what do we do next”
- Own tooling strategy for your area — evaluate, configure, and drive adoption of systems (including Smartsheet as a system of record) that reinforce accountability and visibility
- Identify AI augmentation opportunities within operational workflows and build them out; reduce manual overhead and increase leverage across the team
- Partner directly with Directors and VPs to surface operational insights that inform investment and prioritization decisions
- Mentor peers and actively contribute to building the Product Ops function
- Perform other duties as assigned
You have:
- 6+ years of experience in product operations, strategy and operations, or a closely related field
- A track record of redesigning operational processes with measurable impact — faster planning cycles, cleaner launches, better data visibility
- Strong data fluency: you design measurement frameworks, not just read dashboards, and you connect operational metrics to business outcomes
- Experience influencing Director and VP-level stakeholders through operational insight and well-structured recommendations
- Builder mindset: you prototype and automate solutions rather than waiting for direction from the top
- Deep cross-functional instincts — you’ve built durable bridges between product, engineering, design, and GTM
- Experience with Smartsheet, Jira, Confluence, or similar tools at a systems level, not just as a user
- Experience in a high-growth technology company
- Business or technical degree, or equivalent experience
- Legal eligibility to work in Bulgaria on an ongoing basis
- Fluency in English is required.
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
Bulgaria Base Salary Pay Range
€38,500 - €647,250 EUR
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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