Job Description
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We’re a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.
Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you’ll shape the future of work.
You will report directly into our Sr. Manager, UX Research and work remotely from Bulgaria.
You Will:
- Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
- Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, ‘scrappy’ approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
- Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
- Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
- Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
- Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
- Drive Business Intuition: Contribute to the team’s overall customer intuition and leverage competitive insights to propose features that enhance the product’s edge.
- Perform other duties as assigned.
You Have:
- Proven Research Experience: 3-5 years of experience in UX research or a related field.
- Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
- Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
- AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
- A Bachelor’s or Master’s degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
- Legally eligible to work in Bulgaria on an ongoing basis.
- Fluency in English is required.
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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