Job Description
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
The Senior Salesforce Administrator is responsible for optimizing Salesforce processes, supporting integrations and contributing to minor development efforts. This role involves identifying process efficiencies, implementing new Salesforce features, and ensuring seamless integrations to support Sales, Marketing, Revenue Operations, Pricing & Proposals, Legal, Account Management, Customer Support teams, Product/Engg among other teams at SmithRx. A strong understanding of Salesforce capabilities, limitations, integrations, data architecture and development best practices is essential.
A significant focus of this role is the ownership of the Service Cloud environment, including the technical setup and optimization of the SmithRx Contact Center. The ideal candidate has an in-depth understanding of Salesforce infrastructure, data architecture, and the broader ecosystem. You will provide thought leadership to streamline workflows, manage the full lifecycle of third-party integrations, and ensure our support infrastructure scales alongside our growth.
In addition to core administrative responsibilities, the role requires basic coding skills to enhance Salesforce functionality through Flows and API integrations. The ideal candidate will collaborate closely with stakeholders to understand their workflows and build automation that improves efficiency, streamlines operations and enhances user experience.
What you will do:
- Manage advanced Salesforce configurations, security settings, and user roles.
- Lead the technical setup and maintenance of the Service Cloud environment, including routing, CTI integrations and Case Management to support a high-performing contact center.
- Oversee the end-to-end lifecycle of third-party integrations, from initial API setup and mapping to ongoing monitoring and troubleshooting of data sync issues.
- Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
- Work closely with Sales, Marketing, Account Management, Product/Engg, Customer Support teams and other teams to identify automation opportunities that improve efficiency.
- Assist with data governance, ensuring data integrity, deduplication and compliance.
- Develop advanced reports, dashboards, and analytics for actionable insights.
- Support release management, change management and deployment cycles.
What you will bring to SmithRx:
- 8+ years of total relevant experience; 5+ years of Salesforce administration experience with hands-on expertise in configuration, automation and integrations.
- Deep experience setting up and optimizing Service Cloud features and Contact Center technologies (e.g., IVR/CTI integration, Chat, and complex routing logic).
- Strong understanding and experience of integrations, APIs and middleware tools to enhance system functionality.
- Proven ability to design scalable solutions and automation that improve Sales, Rev Ops, Marketing and Customer Support team workflows.
- Experience working with security models, permission structures and data governance best practices.
- Salesforce Certifications: Must have Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications. Preferred certifications include Advanced Administrator and Platform Developer I.
- Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance
- Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making.
What SmithRx Offers You:
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
