Job Description
ABOUT SOURCEPASS
We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.
We have been named by Channel Futures as one of the world’s 501 most strategic and innovative MSP’s for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!
WHY JOIN US?
At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.
We have an exciting opportunity to join our amazing team of 500+ staff as a Customer Service Administrator.
Feel free to check out our website at www.sourcepass.com to learn more about us!
POSITION SUMMARY
A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead.
RESPONSIBILITIES
- Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
- Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
- Data Entry – You will be asked to process data entry tasks as needed
- Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
- You will be asked to assist management team in special projects as deemed necessary
DESIRED SKILLSET/EXPERIENCE
- Reliable – Shows up for work on time – ready to work
- Minimum 2-3 years of experience providing Customer Service in an office setting
- Ability to effectively communicate by phone
- Ability to speak and write in English, clearly and professionally
- Proficiency with computer (Windows Operating system)
- Strong typing skills required
- Pays attention to detail
