Job Description
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
Spreetail is looking for a detail-oriented and driven Review Programs Specialist to play a key role in managing and growing our product review and ratings performance across all channel listings. In this role, you will support the execution of review programs and strategies that build customer confidence, drive conversion, and deliver measurable impact for Spreetail and its brand partners.
How you will achieve success:
- Support item and listing optimization by executing strategies that improve review and ratings health across all channel listings.
- Evaluate existing and new item data to identify listings in need of more reviews or improved ratings, and prioritize accordingly.
- Execute proven strategies and workflows to capture more reviews on channel listings and grow overall review volume.
- Pursue the removal of policy-violating reviews and take action on opportunities to resolve the root cause issues driving poor ratings.
- Drive organizational awareness around the ROI of review improvement programs and support Merchant efforts to recover or negotiate costs with brand partners.
What experiences will help you in this role:
- Strong organizational skills and attention to detail, with the ability to manage multiple competing priorities simultaneously while remaining action-oriented and persistent in driving solutions.
- Basic analytical skills with the ability to analyze moderate-sized datasets and translate findings into clear, actionable insights.
- Effective communicator with the confidence and urgency to follow up, align the right stakeholders, and drive outcomes across the business.
- Proficiency in core Microsoft applications, including basic Excel navigation and logical functions such as SUM, IF, COUNT, XLOOKUP, Filters, and Pivot Tables.
- Solid understanding of e-commerce fundamentals and familiarity with common review sampling programs such as Amazon Vine and BazaarVoice.
This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop system requirements:
- 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
- You are required to provide your own dual monitors
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
