Job Description
Squarespace is seeking a skilled and detail-oriented mid level analyst to support and help define a newly defined Security team that will focus on Customer Security advocacy and managing the abuse pipeline. This role will also join forces with other organizations within Squarespace to define what abuse of our products is and implement automation and processes to minimize its impact.
You will report to our Customer Security Manager and be based hybrid out of our Dublin office (3x/week)
Responsibilities
- Proactively work with all teams that handle abuse to define a decision matrix on when to suspend an account, product, or have a discussion with the customer..
- Collaborate with all the teams that handle abuse to define which teams handle what type of abuse and ensure communications between these teams is excellent.
- Develop automation with ‘human in the loop’ processes to provide a risk score to each abuse compliant and then appropriately action.
- Manage the abuse process consistently looking for improvements based on feedback and process metrics.
- Work with Product Managers on authentication and authorization strategies that minimize friction but still increase the Customer’s security on our platform and products.
- Track, document, and report abuse metrics.
- Define, collect, and analyze security KPIs and KRIs for the Customer security organization.
Qualifications
2+ years of experience in
- Anti-Abuse operations (Fraud, Trust & Safety, Content Moderation, etc.), and/or Risk assessment (Threat Modeling, Vendor Assessments, NIST, ISO, etc.)
- Project management (Agile frameworks)
- Stakeholder relations
Experience with domain and/or website abuse processes
Experience with automation, tools, and systems processing complaints and concerns from customers (i.e. Exposure to case management software such as ZenDesk, Sift, Stripe Radar, Splunk)
Strong analytical, communication, and project management skills
Excellent communication skills and very well versed in working and collaborating with stakeholders across organizational boundaries
Benefits & Perks
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick’s Cathedral
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
#LI-Hybrid #LI-KP1 #LI-CB1
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