Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
The Global Technical enablement team helps Stripe’s user-facing technical teams, partners, and users learn how to build on Stripe and demonstrate their skills. Our stripe.training site complements Stripe’s documentation with structured learning paths, hands-on practice, and technical certifications. We develop applied learning experiences that help people understand Stripe’s products and use them effectively.
What you’ll do
You’ll develop technical learning content that helps developers, product managers, and other users understand and use Stripe’s products, application programming interfaces (APIs), and platform. Working with product managers, engineers, and user experience designers, you’ll turn complex technical concepts into practical, accessible learning experiences.
You’ll contribute across the content lifecycle, from gathering requirements and designing curriculum to developing assessments, gathering learner feedback, and updating materials as products evolve.
Responsibilities
- Design and develop curriculum and instructional materials for Stripe’s products and use cases, applying instructional design principles and relevant industry standards
- Partner with product managers, engineers, and user experience designers to identify learning needs and validate technical content
- Create e-learning modules, tutorials, documentation, videos, and interactive demonstrations for different audiences
- Develop assessments that measure learner comprehension and progress
- Use learner feedback, assessment results, and training data to evaluate effectiveness and improve content
- Lead training sessions and workshops for content ahead of general availability, gathering feedback to refine the materials
- Maintain accurate, relevant training materials as Stripe’s products evolve, incorporating applicable developments in technology and instructional design
Who you are
We’re looking for someone who meets the minimum qualifications to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- 3+ years of experience in curriculum development, instructional design, or technical training
- Experience translating complex technical concepts into written, multimedia, or interactive learning materials for different audiences
- Experience developing digital learning content using authoring, learning management, and multimedia tools
- Experience using learning feedback and training data to evaluate and improve learning materials
- Experience managing multiple content projects and deadlines while collaborating with cross-functional stakeholders
Preferred Qualifications
- Familiarity with Stripe’s products, APIs, or platform
- Experience in financial technology, payment processing, or e-commerce
- Experience with Articulate Rise, Camtasia, Adobe Creative Suite, or comparable tools
- Familiarity with JavaScript, Python, or software development processes
- Experience applying agile instructional design methods, user experience design, or learner-centered design principles
- Bachelor’s degree in instructional design, education, computer science, or a related field, or a relevant instructional design or e-learning certification
