Job Description
Job Overview
The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.
Responsibilities & Duties
- Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
- Manage same-day call-offs and urgent schedule changes.
- Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
- Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
- Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
- Maintain accurate schedule records, updates, and handoffs between shifts.
- Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
- Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
- Support smooth shift transitions and communicate relevant updates to the next shift.
- Contribute to schedule stability, coverage planning, and service quality.
Required Qualifications
- Experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
- Strong verbal and written English communication skills.
- Ability to manage multiple moving parts in a fast-paced, service-driven environment.
- Strong judgment and decision-making under pressure.
- Ability to communicate professionally with clients, family members, and internal team members.
- Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
- Strong organizational skills and attention to detail.
- Able to work weekends as part of a full-time schedule.
Preferred Qualifications
- Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
- Experience in logistics dispatch or similar real-time coordination roles.
- Experience using WellSky or comparable scheduling / workforce systems.
- Background in a proactive service environment rather than a purely scripted call center role.
Educational Requirements & Certifications
Bachelor’s degree preferred but not required.
Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
Night Differential
Work Schedule
- NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
- SHIFTING SCHEDULE with weekend shift coverage
- WORK FROM HOME
- Php 40,000 - 44,500 all in
