Job Description
We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.
Key Responsibilities:
Act as the key liaison between internal teams: field operations, drivers, and account management.
Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
Handle calls for internal communication only—no direct customer interaction.
Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
Review and update paperwork to ensure accuracy, completeness, and client alignment.
Monitor driver activity to ensure accurate milestone marking for each order.
Add and track order milestones in the system to maintain visibility and accountability.
Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
Maintain up-to-date records and documentation to support reporting and performance reviews.
Extreme attention to detail with the ability to execute with minimal to zero errors.
Strong written communication skills for efficient and professional SMS/text updates.
Dependable and highly organized with a proactive, solution-oriented mindset.
Experience or strong interest in logistics, dispatch, or back-office coordination roles.
Ability to quickly learn new software platforms and follow established processes.
Self-motivated and able to work independently in a remote work environment.
Proven ability to manage time effectively while handling multiple tasks.
Knowledgeable in using Zendesk
Tools & Platforms:
Slack – Internal team collaboration
Google Suite – Document and file management
Zendesk – Ticketing and support platform (training provided)
DialPad – Internal phone system (training provided)
HMO with 1 free dependent upon hire
Life Insurance
Night Differential
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
Equipment provided by the company
Shift Schedule
- Tuesday–Saturday: 1:00 AM to 10:00 AM PHT
Onsite for the first 2 months and will transition to Hybrid setup
PHP 42,000 - 46,500 all in
