SupportNinja

Founded in 2015, we provide customer experience (CX) and back-office support services to tech companies and startups worldwide. We offer full-lifecycle CX outsourcing, including onboarding, retention, customer support, freemium-to-premium conversion, lead generation, content moderation, and tech support, delivered via phone, chat, and email.

We use AI-powered tools to improve workflows, boost efficiency, and gain insights. Security and privacy are key to our operations, and we are certified compliant with SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR.

Our approach includes ‘Privacy-First Design,’ role-based access control, PII redaction at the point of capture, data encryption (in transit and at rest), and human oversight for AI and QA workflows. We never mix client data.

We operate globally, with offices in Dallas, TX, and two locations in the Philippines (Metro Manila and Clark). We also launched a remote work initiative in 2021.

Our core values guide everything we do:

• We Value Our People First: We lead with empathy and mutual care.
• We Stay Humble: We focus on intentional growth and dedicated partnerships.
• We Improve Daily: We pursue continuous learning and development.
• We Embrace Compassionate Candor: We believe in clarity and kindness when giving feedback.
• We Live Joyfully: We believe a sense of fun is central to our culture.

We cultivate a fun-forward culture that puts our people first. We invest in continuous education, wellness, and skill development.

Our annual attrition rate is 21.4%, significantly lower than the industry average of 40.3%. Nearly half of our new hires (42%) come from internal referrals, and our eNPS is 66+.

Our culture offers opportunities for professional growth and supports individual career paths. Our global presence fosters a diverse team, which helps us scale.

Beyond our employees and clients, we also support a local orphanage in the Philippines, providing food, medical care, and learning programs for the children.

We have a global team of 1001-5000 employees. Our key leadership includes a Chief Executive Officer, Chief Operating Officer/Chief Financial Officer, Chief Revenue Officer, Chief People Officer, Chief Technology Officer, Vice President of Service Delivery, and Chief Of Staff.

We’ve been recognized with awards like The Stevies For Great Employers and are members of the Austin Business Journal Leadership Trust. We also appeared on the Austin Business Journal 2019 Fast 50 list.

We have offices in the Philippines (The Sanctum in Metro Manila and The Hideout in Clark, with about 950 seats combined) and our new 17,000 sq. ft. headquarters in Dallas, TX, which has 128 onsite seats. We launched a remote initiative in late 2021, with Ninjas working from the United States to the Philippines.

Our passion for growth comes from our culture, creating a playful and encouraging atmosphere. This positivity drives learning opportunities within our global team.

Employees often highlight our supportive learning environment, helpful colleagues, and responsive management. They appreciate how quickly issues are addressed and how committed Ninjas are to feeling like an extension of the client’s team. Working with us means embracing challenges and supporting unique journeys towards individual goals, gaining exposure to diverse cultures and learning possibilities.