Job Description
We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.
Excited? Let’s see what it takes 💛
What you will do:
- Provide high-quality customer support via chat, email, and phone;
- Provide accurate information, guidance, and solutions to customer requests;
- Collaborate closely with the development and product teams to escalate and resolve complex cases;
- Understand customers’ needs and deliver constructive feedback to the management team;
- Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.
What you need to succeed in this role:
- Excellent English communication skills (C1 level or higher);
- At least 1–2 years of support experience;
- Ability to understand and navigate software products effectively;
- Strong analytical and problem-solving skills;
- Customer-oriented mindset with a professional communication style;
- Good organizational skills and attention to detail;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Proficiency in Arabic.
Benefits and Perks:
- Fixed schedule: Monday–Friday, from 9am to 6pm GMT+4;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Responsive management interested in your growth and long-lasting cooperation.
