Job Description
We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.
Excited? Let’s see what it takes 💛
What you will do:
- Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to understand client business needs and deliver compelling product presentations;
- Develop and lead client training sessions to ensure strong adoption and effective product usage;
- Troubleshoot technical issues, including API requests, data flows, and integrations;
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
- Collaborate with product and engineering teams to resolve complex technical challenges;
- Build strong, long-lasting relationships with customers through clear and proactive communication.
What you need to succeed in this role:
- 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
- Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
- Strong technical mindset with the ability to understand systems, APIs, and data flows;
- Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
- Excellent communication and presentation skills;
- Customer-oriented, responsible, and solution-driven attitude;
- Fluent English (both written and spoken).
Main Requirements & Must-Have Skills:
- Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work;
- API & data enthusiast — familiarity with APIs, JSON, HTTP, and debugging is a plus
Customer-first mindset — you can clearly explain technical concepts to non-technical users;
- Strong communicator — confident, clear, and empathetic in interactions;
- Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment;
- Availability to work Monday–Friday with flexibility to support customer business hours when needed.
Responsibilities:
As a Technical Support Engineer, you’ll play a key role in ensuring customers successfully use our product and APIs:
- Become a product expert and deeply understand our technology;
- Diagnose and resolve technical issues efficiently;
- Support and guide customers with best practices and clear documentation;
- Collaborate cross-functionally to improve product and customer experience;
- Identify recurring issues and contribute to continuous improvement;
- Build trust-based, long-term customer relationships.
Will be a plus:
- Experience with Python, Postman, or SQL;
- Experience with tools like Zendesk, Monday, HubSpot;
- Background in SaaS, cybersecurity, or data-driven products;
- Previous experience in technical support or customer-facing roles.
Benefits and Perks:
- Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3);
- Fully remote work opportunity;
- Inclusive and international environment;
- Compensation in USD;
- Supportive management focused on your growth and long-term collaboration.
