Job Description
Company Description
- Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most.
- Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Business Readiness Manager will be working for Lifebroker and ensures technology and business change land well and deliver real value. This role focuses on making new systems and ways of working ready for use—supporting people through change so improvements are adopted smoothly and confidently. By bridging delivery teams and the Lifebroker business, the role helps turn investment into better experiences for advisers and customers. In doing so, it directly supports TAL’s purpose by enabling Lifebroker to operate simply, reliably and at scale—so more Australians can be protected when it matters most.
In this role you will:
- Lead the readiness and adoption of new systems and business changes across Lifebroker.
- Turn business requirements into clear, prioritised work that delivery teams can build and release.
- Act as the main link between Lifebroker stakeholders and technology teams to ensure changes meet real needs.
- Own Salesforce CRM business support, including issue triage, testing and release coordination.
- Plan and run user acceptance testing and ensure changes are ready for go‑live.
- Support the business with clear change communications, training and post‑release support.
- Improve business performance through better processes, controls and automated reporting aligned to TAL standards.
Qualifications
- Brings hands‑on experience with Salesforce CRM and an understanding of how systems support sales and service teams
- Translates business needs into clear, workable solutions using Agile ways of working
- Builds trusted relationships and communicates confidently with stakeholders at all levels
- Leads change with empathy and structure, helping people adapt to new systems and ways of working
- Thinks analytically and pragmatically, balancing detail with a focus on outcomes
- Brings curiosity and a continuous‑improvement mindset aligned to TAL’s purpose and values
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
