Job Description
Company Description
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
- Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
- Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
Why join us?
At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.
You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.
Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.
Job Description
When customers come to us, they’re often facing some of life’s toughest challenges. As a Claims Team Manager at TAL, you’ll create an environment where people are supported—both customers and your team. By leading with care, consistency and purpose, you’ll help deliver fair and thoughtful claims experiences while fostering a culture of trust, learning and continuous improvement. Your impact will be tangible and lasting, helping ensure we show up for people when it matters most and stay true to our promise of being there when it counts.
In this role you will:
- Lead a claims portfolio that delivers fair, timely outcomes while balancing customer care, return‑to‑health and sustainable claims costs.
- Create consistently positive customer experiences by resolving escalations and using insights to lift service quality.
- Champion strong risk, compliance and ethical decision‑making to protect customers, TAL and community trust.
- Develop a high‑performing team by building capability, confidence and accountability through clear leadership and coaching.
- Enable effective claim decisions by supporting complex matters and providing expert guidance beyond delegated authority.
- Drive continuous improvement by embedding better ways of working that strengthen claims quality, efficiency and consistency.
Qualifications
- Bring hands‑on experience in claims or insurance leadership, with the confidence to guide teams through complex decisions.
- Apply a solid understanding of life insurance claims practices to deliver fair, consistent and customer‑focused outcomes.
- Lead day‑to‑day operations with clarity, using sound judgement to manage workloads, priorities and performance.
- Communicate clearly and authentically, building trust through thoughtful conversations and engaging presentations.
- Navigate the Life Insurance Code of Practice with confidence, ensuring customers are treated with care and fairness.
- Show a genuine commitment to learning and growth, supported by relevant qualifications or a willingness to continue developing.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
