Job Description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
- Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Digital & AI Product Manager is accountable for defining, owning and delivering the digital and AI
product strategy, roadmap and outcomes as part of TAL’s Reimagine Claims program. This role ensures that digital and AI-enabled capabilities and automation are delivered as long-lived products operating seamlessly with TAL’s broader Claims technology ecosystem, embedded safely and effectively into Claims operations.
This role bridges business outcomes, customer and consultant experience, technology delivery and governance, ensuring Reimagine Claims delivers measurable improvements in speed to decision, consistency, risk management and cost efficiency.
In this role you will:
- Define and maintain the product vision, strategy and multi-horizon roadmap for Digital and AI
products within TAL’s Reimagine Claims mission.
- Align the Digital and AI product strategy to the Reimagine Claims mission, Claims Strategy and agreed benefit priorities.
- Own prioritisation of problems and initiatives based on Customer and Partner insights, Claims
Consultant needs, data, risk and business impact.
- Lead cross-functional efforts through discovery, test-and-learn, delivery and scale, working
closely with design, engineering, data, risk and change.
- Ensure clear product ownership across initiatives transitioning from pilot into production
operations
- Own the end-to-end lifecycle of Claims Digital (i.e. Claims Lodgement through to ongoing
Claims Management) and AI-enabled products (e.g. generative AI including Document
Intelligence, ML and Predictive Decisioning Support), from use-case definition through pilot,
scale and ongoing optimisation.
- Partner with Risk, Legal, Compliance and Data teams to ensure responsible AI adoption and
sustainable operating models.
- Ensure alignment of the AI and Digital product delivery with target customer and claims
consultant journeys, together with related product development on underlying platforms and
new products for Digital Trust
- Manage partner relationships with respect to Digital and AI products, to ensure product and
business outcomes are clearly defined, aligned and achieved.
- Clearly communicate product strategy, progress, risks and decisions to senior stakeholders.
- Build team capability and maturity in discovery techniques, data-driven decision making and
customer-centric product development.
Qualifications
- Strong product management capability across strategy, discovery, delivery and lifecycle
management
- Understanding of data, rules-based decisioning and workflow automation concepts
- Understanding of AI capabilities and limitations, with ability to translate business problems into
potential AI-enabled solutions
- Demonstrated experience as a Product Manager or Product Owner for enterprise digital
products.
- Experience delivering change in regulated or risk-sensitive environments (life insurance, other
insurance industries, or financial services)
- Experience transitioning initiatives from project delivery into BAU or product ownership models.
- Experience working with AI / advanced analytics use-cases (from problem definition through to
operationalisation)
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
