Job Description
Company Description
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
. Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.
We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.
We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.
Job Description
As a Digital Product Owner in Claims, you play a pivotal role in shaping digital experiences that support customers at some of the most important moments in their lives. Working at the intersection of customer needs, business outcomes and technology, this role helps translate TAL’s purpose into meaningful, trusted digital solutions. By guiding the evolution of our claims products, you enable simpler journeys, faster outcomes and greater confidence for customers, partners and teams—contributing directly to TAL’s mission to protect what’s important and help Australians live their best lives.
In this role you will:
- Shape a clear product vision that delivers meaningful customer outcomes and supports TAL’s strategic goals
- Prioritise the right problems to maximise customer value, operational impact and return on investment
- Lead discovery and delivery to turn customer insights into effective, data‑informed digital solutions
- Optimise the product lifecycle by balancing innovation, performance, resilience and technical sustainability
- Drive adoption and realised value through successful launches and continuous performance optimisation
- Influence diverse stakeholders to align priorities, remove blockers and champion the product direction
Qualifications
- Bring 5+ years’ experience in business analysis and/or product management within financial services or technology
- Apply customer‑centred product thinking to shape digital solutions with clear benefits and value
- Work confidently in agile environments, using iterative delivery and continuous improvement practices
- Communicate and collaborate effectively to build strong relationships and influence outcomes across diverse stakeholders
- Use data and insights to inform priorities and support sound product decisions
- Guide and support others by sharing product practices, ways of working and critical thinking approaches
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
