Job Description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
- This role can be based in Melbourne or Sydney
Why join us?
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
TAL’s Group Life & Retirement team partners with Australia’s leading superannuation funds to help more Australians protect what matters most. Together, we provide accessible life insurance through super, supporting around 4 million members and their families when they need it most. As Head of Partnership (AustralianSuper), you’ll lead the team stewarding TAL’s largest and most significant relationship, bringing focus, advocacy and momentum to deliver a seamless partnership experience. This is a meaningful leadership role where strong collaboration translates into better outcomes for members, long-term value for our partners, and progress against TAL’s purpose.
In this role you will:
- Strengthen TAL’s partnership with AustralianSuper by building trusted executive relationships and proactive stakeholder advocacy.
- Align TAL’s proposition and delivery to AustralianSuper’s strategy to improve member outcomes and partner value.
- Lead swift, end-to-end resolution of service issues to protect agreed SLAs and the day-to-day member experience.
- Drive service uplift and continuous improvement across operations, claims, digital and product to reduce friction and increase quality.
- Deliver sustainable commercial outcomes across retention, growth and profitability for both the fund and TAL.
- Build a high-performing, values-led team culture that grows capability and lifts engagement.
Qualifications
- Strong experience building and sustaining partnerships with superannuation funds (Group Life experience is a plus).
- Demonstrable understanding of industry trends, regulatory environment, and legislative changes.
- Proven experience leading a partnerships, account management or client-facing team.
- A customer and member-first mindset, balancing partner needs with great outcomes.
- Ability to lead, coach and develop people to bring out the best in a high-performing team.
- Outstanding negotiating and influencing skills, coupled with the ability to communicate complex issues clearly.
- Ability to effectively use data and sound judgement to solve problems, balance trade-offs, and drive strong commercial outcomes.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. - we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
