Job description
Company Description
- Competitive Salary + Bonus + Annual Reviews
- Flexible Work Hours | Hybrid Model
- Wellbeing Benefits – Mental, Physical & Financial Support
- Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
Why join us?
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Opportunity:
The New Business Service Consultant plays a key role within Operations working closely with the various administration and support teams. You will be responsible for managing complex tasks, escalations, assisting with workflow management and driving process improvements across the wider business.
In this role you will:
- Provide coaching, support and feedback to both onshore and offshore teams to improve the customer experience
- Manage escalated cases and complaints
- Day to day responsibility for actioning and completing highly complex tasks
- Work with the Technical Support team to pinpoint and identify system issues and errors
- Source insights and direct feedback from staff and customers for service and process improvements
- Manage internal and external stakeholder relationships
Qualifications
- Strong written, oral and public speaking capability across all levels of the organisation
- Ability to identify process improvement opportunities and document these utilising various techniques and formats
- Strong attention to detail and a rigorous focus on delivering quality output
- Thinking innovatively and challenging the status quo
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
