Job Description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
- Sydney office with free on-site gym
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.
We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.
We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.
Job Description
This role leads a team within TAL’s Litigation & External Dispute Resolution function, providing trusted legal expertise to support fair, timely and commercially sound outcomes for our customers and partners. By guiding the management of litigation and external disputes and offering strategic legal advice across the business, the role helps ensure TAL operates with integrity, accountability and compliance. Through strong collaboration and deep understanding of TAL’s business, you will play a key role in protecting our customers, supporting informed decision-making and enabling TAL to deliver on our purpose of protecting what matters most.
In This Role You Will:
Lead and develop a team of legal and dispute resolution specialists to deliver high-quality outcomes across litigation and external disputes.
Oversee and resolve complex litigation and AFCA matters to achieve fair, timely and commercially sound outcomes for customers and partners.
Provide strategic legal advice to claims, underwriting and business teams to support confident decision-making and risk management.
Strengthen regulatory engagement by supporting TAL’s relationship with AFCA and ensuring effective management of external complaints.
Build trusted partnerships with internal stakeholders and external partners to manage disputes collaboratively and protect customer outcomes.
Represent TAL in industry forums to share insights, strengthen capability and contribute to evolving dispute resolution practices.
Qualifications
Admitted to practise law with substantial experience (8+ years PQE) in financial services, including strong knowledge of the Insurance Contracts Act, Life Insurance Act, AFCA Rules, civil procedure, and dispute resolution processes.
Proven experience managing matters through courts and external dispute resolution bodies with professionalism and confidence.
Exceptional written and verbal communication skills, including the ability to clearly explain complex legal matters and influence stakeholders at all levels.
Strong drafting skills, producing clear, concise, and accurate legal documentation.
Collaborative team player who builds positive working relationships and contributes constructively to group goals.
Highly organised with excellent time management, able to prioritise effectively and stay motivated in a fast-paced environment.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
