Job Description
Company Description
- Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.
- Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
- Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.
We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.
We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.
Job Description
As a Manager, IP Claims, this role sits at the heart of TAL’s commitment to supporting Australians through life’s most challenging moments. Leading Legacy Income Protection claims teams, the role ensures fair, timely and trusted outcomes that help customers maintain confidence, dignity and financial security when it matters most. By embedding strong judgement, consistency and care across complex portfolios, this role brings TAL’s claims philosophy to life—balancing empathy with accountability. The impact is real and lasting: strengthening trust in our promises and helping people keep living the life they love.
In this role you will:
- Lead high‑performing IP claims teams to deliver fair, timely and consistent outcomes aligned to policy, customer and regulatory expectations.
- Embed TAL’s claims philosophy and risk culture to ensure decisions are compliant, ethical and build long‑term trust.
- Strengthen assessment quality across IP portfolios by driving sound judgement, consistency and effective case management.
- Build leadership and technical capability across Team Managers and consultants, enabling confident decision‑making and progression of delegated authorities.
- Use data‑driven insights to improve performance by identifying trends, risks and opportunities across IP claims portfolios.
- Partner with senior stakeholders to shape and deliver the Retail IP claims strategy and support continuous improvement.
Qualifications
- At least 5 years’ experience leading Income Protection claims teams, with demonstrated accountability for portfolio outcomes and decision quality.
- Strong technical expertise in Income Protection products, with the ability to apply policy terms confidently across complex and sensitive claims.
- Proven people leadership capability, with experience developing claims leaders and consultants through coaching and capability uplift.
- Well‑developed analytical capability, including the ability to interpret claims data, metrics and trends to inform sound judgement and outcomes.
- Comprehensive knowledge of the Life Insurance Code of Practice, Privacy Principles and relevant legislation, and the ability to apply these consistently in claims assessment.
- Clear, credible communicator, able to influence stakeholders and deliver customer‑focused outcomes aligned to TAL’s values.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
