Toku

Founded in 2018, we create cloud communications and customer engagement software solutions for enterprises. We help businesses with digital transformation and improving customer experience by integrating cloud communication solutions with their existing customer data and business processes. We offer strategic consulting, custom technology, local infrastructure, and global connectivity. Our target market primarily includes cloud-based enterprises and businesses undergoing digital transformation in APAC markets. We work with organizations like Singapore Airlines, foodpanda, Gojek, Sony, and various government agencies.

We’ve been named a LinkedIn Top Startup and one of Singapore and APAC’s Fastest Growing Companies by The Straits Times, The Financial Times, and Statista. We specialize in VoIP, international voice, SMS, virtual numbers, DIDs, OTT, wholesale, APIs, cloudcomms, CPaaS, UCaaS, and CCaaS.

Our products and solutions include:

• AI-powered contact centers designed for APAC languages and accents
• Business telephony integrations for platforms like Microsoft Teams and Zoom Phone
• Customer engagement platforms
• Embedded communications, such as in-app voice calling, number masking, programmable voice, programmable messaging, and user verification

Our staff works from offices in Bangalore, Jakarta, Kuala Lumpur, Singapore (our headquarters), and Manila. We also offer PSTN replacement in APAC and direct voice terminations with Tier 1 providers.

Our vision is to rethink customer experiences for enterprises. Our mission is to help companies become more efficient, offer seamless customer experiences, and improve engagement in APAC and beyond.

Our core values are:

• Be Bold: We challenge norms and aim to make a real impact by rethinking customer experiences.
• Be Inclusive: We promote diversity, welcome uniqueness, and ensure a safe, authentic work environment.
• Be Customer Obsessed: We go the extra mile for our customers.
• Take Ownership: We encourage ambition, responsibility, and empowering our teams.

We also believe in working hard and playing hard. We value transparency and open communication, and practice radical inclusiveness to build diverse teams. We prioritize results over hours worked, and we celebrate success with kindness, respect, and appreciation.

We have a team of 51-200 employees, led by customer experience experts and investors. Our staff is spread across multiple global locations.

We foster a fun, positive, agile, and fast-paced work environment where continuous learning is encouraged. Our culture prioritizes transparency, open communication, and honest feedback. We promote radical inclusiveness to build diverse teams and emphasize a results-oriented approach. Our Toku Culture Club supports learning and development, diversity, equality, inclusion, and social responsibility. We offer a flexible work environment, including remote and hybrid work options.

We offer several benefits and perks:

• Healthcare coverage (based on location)
• Comprehensive training and development
• A flexible work environment with a hybrid work policy
• Yearly bonus and salary reviews

Employees receive 20 days of paid annual leave (15 days for Malaysia-based roles), along with Pawternity and Wedding leave. Our Toku Culture Club also promotes engagement.