Job Description
Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world
Who are you?
You are an experienced governance or management system documentation specialist with a minimum of 10 years’ post‑graduate experience working in complex project, program or regulated environments.
You are detail‑driven, structured and credible at senior levels, with the ability to translate complex operational, governance and assurance requirements into clear, practical and controlled documentation. You are comfortable working independently and collaboratively, engaging subject matter experts and business owners to develop high‑quality, aligned outputs, whilst actively embedding and promoting the purpose, values, and vision of Turner & Townsend.
Job Description
As Governance Documentation Lead, you will be involved in:
Governance and Management System Documentation
- Lead the development, consolidation and ongoing maintenance of governance and management system documentation, establishing a clear single source of truth.
- Develop, review and update governance, PMO and management system artefacts including policies, frameworks, plans, procedures, standards, guides and templates.
- Ensure documentation is aligned with business and integrated management system requirements, project and program lifecycle governance, assurance models (including Three Lines of Defence) and applicable standards.
- Integrate and rationalise documentation across functions and delivery partners, resolving overlaps, gaps and inconsistencies and ensuring clear definition of roles, responsibilities and accountabilities.
- Coordinate formal review and approval of governance and management system documentation through appropriate governance forums and delegated authorities.
- Define and maintain document ownership, criticality and validity, ensuring appropriate review frequency, update triggers and traceability.
Technical Authoring and Quality Assurance
- Act as technical author and editor, incorporating stakeholder, subject matter expert and business owner input into clear, concise and consistent governance documentation.
- Engage cross‑functional stakeholders through structured workshops and working sessions to capture, align and validate requirements for governance and management system documentation.
- Apply quality control and assurance checks to ensure documentation is accurate, aligned across functions and fit for purpose.
- Manage structured document review cycles, coordinating inputs, addressing comments and driving documents to an approval‑ready baseline.
- Establish and operate effective document control and versioning arrangements, ensuring visibility of document status and maintaining audit readiness.
- Use SharePoint or equivalent platforms to manage controlled storage, access, publication and archiving of governance documentation, ensuring content is current, accessible and clearly communicated to users.
Implementation and Assurance
- Work with business and functional owners to implement and embed governance and management system requirements through targeted communications, training and user guidance.
- Define and document assurance frameworks, including roles and responsibilities across the First, Second and Third Lines of Defence.
- Undertake or support governance and management system assurance activities, providing evidence of documentation compliance, approval, review history and alignment to requirements.
- Capture implementation feedback, assurance findings and changing requirements, ensuring agreed actions are reflected through controlled documentation updates.
Lessons Learned and Continuous Improvement
- Contribute to lessons learned processes, capturing insights related to governance, management system effectiveness and documentation quality.
- Analyse assurance outcomes and stakeholder feedback to identify improvement opportunities within the governance framework.
- Feed agreed lessons learned into updates to governance documentation, templates and guidance to support continuous improvement.
Other Key Responsibilities
- Support the Governance Manager and wider PMO or Business Analysis capability in developing governance best practice and internal knowledge assets.
- Contribute to proposals, presentations and internal communications as required.
- Input required information into Turner & Townsend internal systems (training provided).
Qualifications
Essential
- Demonstrated experience developing, maintaining and implementing governance and management system documentation in large, complex project or programme environments.
- Strong understanding of project and programme governance, lifecycle controls and stage‑gate processes.
- Experience working with integrated management systems, governance frameworks and assurance models, including Three Lines of Defence.
- Excellent technical writing and editing skills, with the ability to translate complex requirements into practical, usable documentation.
- Strong document control discipline expertise, including versioning, review cycles, controlled publication and document status reporting.
- Experience working with business owners and subject matter experts to align documentation across multiple functions.
- Strong analytical and communication skills, with the ability to engage credibly with senior stakeholders.
Desirable
- Experience within Energy, Utilities, Oil and Gas or major infrastructure projects.
- Familiarity with ISO‑aligned management systems such as ISO 9001, ISO 14001 or ISO 45001.
- PMP or equivalent PMO or governance qualification.
- Hands‑on experience using SharePoint and Microsoft 365 to support document management and governance processes
- Experience using business process mapping and modelling tools.
- Experience supporting management system roll‑out, training and assurance activities.
- Experience coaching or mentoring junior analysts or governance team members.
Additional Information
What’s in it for you…
100% covered health and dental benefits for you and your dependents (including paramedical services)
Health spending account, to top up expenses not covered in the benefits program
RRSP option with company matching
Annual learning and development budget
Access to a range of online learning tools, and support for career development and growth
Coverage of one professional membership or license fee per year, if directly related to your role
We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
We may use automated or AI-based tools to support the screening, assessment, or selection of applicants.
Please find out more about us at www.turnerandtownsend.com/
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
