Job Description
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Twin Health is hiring an experienced Revenue Cycle Integrity and Reporting Analyst to support continuous improvement of our billing operations. As a Quality Assurance and Data Analyst, you will drive operational excellence by bridging the gap between technical billing configurations and high-level data insights. You will safeguard financial integrity through rigorous compliance auditing and ERP reconciliations, while leveraging advanced analytics to monitor billing KPIs and automate workflows. This role offers the opportunity to shape scalable billing strategies and translate complex healthcare data into actionable improvements for a mission-critical revenue cycle.
Key Responsibilities
Quality Assurance & Quality Control
- Perform technical configurations of billing systems in accordance with payer contract requirements, specifications and fee schedule
- Develop a redundant validation process to ensure accuracy of monthly billing activities
- Develop billing operations SOPs and policies in compliance with standard and local healthcare laws and in accordance with contractual agreements
- Ensure accuracy of cash applications processes by conducting regular reconciliations of ERP and billing systems
- Conduct regular post billing audits to proactively identify gaps in billing processes
- Ensure currency and accuracy of billing operations guidelines based on latest payer requirements and policy changes
- Collaborate with customer experience, product and data integrations teams in identifying and implementing opportunities for automation to support reliable and scalable billing operations processes
Data Analysis & Reporting
- Prepare and validate monthly billing reports and statements in a timely manner to ensure accurate and on time billing
- Develop and maintain billing operations KPIs (DSO, clean claims rate, denials and bad debt rate) to track performance success and trends
- Develop SLAs and benchmarks in providing billing related service requests to measure customer success and ensure customer satisfaction
- Develop and fulfill ad hoc reporting requests from internal and external customers in adherence to contract SLA’s
- Lead investigation and research of billing inquiries and disputes by performing data and root cause analysis
- Translate complex, large, healthcare data sets into clear reports to provide actionable insights
- Develop and maintain process repository for organizing and storing billing related data
- Collaborate with accounting and finance teams in developing financial reporting requirements related to billing
Qualifications
- Advanced Data Analytics: Proficient in SQL and Advanced Excel (Power Query, Pivot Tables) to query large healthcare datasets and translate them into clear, actionable reports and financial reconciliations.
- Data Visualization: Experience building and maintaining performance dashboards using tools like Lightdash, Tableau, Power BI, or Looker.
- Technical Configuration: Proven ability to translate complex payer contracts and fee schedules into system logic and technical billing configurations.
Automation and Scale Mindset: Proven ability to collaborate with product and engineering teams to identify and implement automation opportunities.
- RCM & Billing Expertise: 4 years of experience the Healthcare Revenue Cycle, specifically in billing system configurations, fee schedules, and payer contract requirements.
- Compliance & Policy: Proven ability to develop SOPs and billing policies that align with contractual agreements and local healthcare laws.
- Audit & System Reconciliation: Experience performing post-billing audits and complex reconciliations between ERP and billing systems to ensure financial accuracy.
- Problem-Solving and Adaptability: A self-directed problem-solver who seeks the “why” behind processes, comfortable navigating ambiguity in a fast-paced, high-growth environment.
Preferred Qualifications
- Experience in a startup environment within healthcare
- Background in project management and coordination
- Experience with NetSuite, Snowflake, Lightdash is a plus
Education & Certifications
- Education: Bachelor’s degree in Health Information Management, Finance, Business Analytics, or a related field.
- Certifications (Preferred): Certified Health Data Analyst (CHDA)
Compensation and Benefits
The compensation range for this position is $95,000-120,000 annually.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
