Job Description
The Vice President of Commercial Operations responsible for leading and optimizing growth operations, revenue operations and customer operations to drive scalable, efficient, and predictable commercial performance. This executive leader is accountable for enabling the broader Commercial organization across the customer lifecycle, from prospect engagement through customer retention and expansion, by establishing strong operational discipline, data-driven decision-making, and consistent processes. The position can be remote and reports directly to the EVP of Commercial Operations.
Responsibilities:
Leads, mentors, and develops revenue operations, growth operations, and customer operations teams, fostering a high-performing, accountable, and collaborative culture
Drives alignment of commercial operations processes, systems, data and reporting to help the commercial organization operate with less friction and create scalability
Oversees operational functions that support customer onboarding, adoption, retention, and expansion to ensure consistency and high customer satisfaction
Deploys commercial operations advancements through effective training, communication, tracking, and reinforcement across the Commercial and cross-functional stakeholders
Develops and optimizes key commercial reporting and dashboards that provide actionable insights into pipeline health, revenue performance, customer outcomes, and operational efficiency
Builds strong, collaborative relationships across matrixed teams to ensure alignment and effective execution of commercial operations initiatives
Applies data, stakeholder insights, and financial acumen to continuously improve commercial operations and overall commercial effectiveness
Supports strategic planning and execution of commercial initiatives in alignment with company objectives
Drives disciplined planning, clear communication, and consistent execution across all commercial operations activities and holds team members accountable
Delivers executive-ready content and participates in executive-level forums
Bachelor’s degree is required for the position
10+ years of progressive commercial operations or business leadership experience
5+ years of healthcare industry experience, including experiences with a health plan or health care delivery organizations
Demonstrated success building and leading multi-functional commercial or business operations teams
Experience overseeing commercial technology systems (e.g., CRM), commercial reporting, and operational processes at scale
Track record of building influential relationships with internal executive and cross-functional department leaders
Strong executive presence with exceptional presentation, written, and verbal communication skills
Demonstrated self-starter with strong strategic planning, organization, analytics and problem-solving skills
Ability to lead and thrive in a fast-paced, sometimes ambiguous environment
Ability to travel up to 10% of the time
Preferred:
Graduate degree in a related field (e.g., MBA, MHA)
Direct experience supporting Risk Adjustment, Quality, or value-based care business models
Experience operating in a matrixed organization undergoing growth or transformation
Competencies:
Drives Results, Vision, and Purpose
Ensure daily tasks lead to impactful results that align with Vatica priorities.
Results-driven champion for Vatica.
Adjusts plans as needed to ensure effectiveness.
Profitability focused, persistent in achieving objectives with a positive track record of exceeding performance.
Builds Effective Teams, Directs Work, & Develops Talent
Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Developing people to meet both their career goals and the organization’s goals.
Providing direction, delegating, and removing obstacles to get work done.
Communicates Effectively
Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.
Leverages emotional intelligence to adapt to the emotions and intentions of others.
Customer Focus & External Relationships
Builds strong internal and external customer relationships and prioritizes customer-centric solutions.
Identifies opportunities to serve customers and stakeholders more effectively.
Strategic Mindset
Considering future possibilities or roadblocks and creating strategies to drive results.
Anticipates future trends and implications of decision.
Decision Quality
Demonstrates sound and timely decision making to maintain alignment with the needs of the company.
Uses critical thinking with analysis, knowledge, and experience to make decisions.
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
Good Health
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
Happiness
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
The salary for a position is typically determined by multiple factors such as the individual’s qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $207,000 to $220,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.
