Job Description
Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.
As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.
Job/Role Responsibilities
Handle inbound customer communications via phone and email professionally and courteously.
Deliver first-contact resolution and escalate issues when necessary.
Process orders, returns, and replacements accurately while maintaining price integrity.
Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
Manage back orders and update customers as stock becomes available.
Maintain up-to-date knowledge of company products and services to provide accurate information.
Keep customer records accurate and confidential in CRM systems.
Previous experience in customer service, sales support, or administration (retail experience).
Proficient in Microsoft Office;
Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
Excellent written and verbal communication skills.
Strong organisational skills, attention to detail, and ability to multitask.
Proactive, team-oriented, and customer-focused.
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
13th-month pay
With Government Mandated Benefits
