Job Description
Our client is an established Australian specialist in waterproofing, building remediation, and compliance services. With over 20 years of industry experience, they deliver practical, compliant, and end-to-end solutions across strata, commercial, government, and infrastructure sectors. They are dedicated to ensuring long-term protection and regulatory compliance for a diverse portfolio of building assets.
They are now seeking to hire an Operations and Account Support Officer to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution.
Job Responsibilities
Operations & Account Support
- Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer
- Assist the Account Manager with client documentation, correspondence, and record keeping
- Provide administrative support to manage client accounts and service requests
- Track client deliverables, action items, and follow-ups to ensure timely completion
- Support the preparation of client reports, updates, and documentation packs
- Assist with internal operational process documentation and improvements
- Support invoice tracking and documentation coordination
- Maintain accurate client, project, and operational records across company systems and filing platforms
Project & Site Coordination
- Assist in tracking project timelines, schedules, deliverables, and progress updates
- Coordinate communication and email flow between internal teams, site teams, contractors, and clients
- Track subcontractor schedules and project progress updates
- Maintain daily site reports and project documentation registers
Compliance & Licence Management
Monitor and track expiration dates for company trade licences, permits, and regulatory registrations
Coordinate the timely renewal of company licences and compliance documentation
Track employee certifications, insurance policies, and professional licences
Liaise with relevant authorities and service providers to ensure ongoing compliance
Maintain an updated compliance and renewal calendar to avoid missed deadlines
Assist in compliance tracking for safety documentation, permits, and inspections
Proven administrative and coordination experience within the construction or building remediation industry
Excellent written and verbal English communication skills for professional email coordination and stakeholder management
High level of organisational and time-management skills with a strong attention to detail
Demonstrated experience handling project documentation, tracking schedules, and managing compliance records
Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level
Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint
Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
Reliable and self-managing when working in a remote environment
Ability to work full-time hours aligned to Australian Eastern Standard Time business hours
Nice-to-Have Skills
Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies
Prior experience supporting executive-level operations and account managers simultaneously
Familiarity with the strata, commercial, or government sectors within the Australian market
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Annual leave
13th-month pay
With Government Mandated Benefits
