Job Description
Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.
They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform.
Job Responsibilities:
Training Coordination – General:
- Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients.
- Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB.
- Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB.
- Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients.
- Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process.
- Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance.
- Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey.
- Issue Training Certificates and monitor Competency Checklists in a timely manner.
- Maintain organized and accurate client communications and feedback records in Highrise.
Training Coordination – Booking & Travel Management:
- Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts.
- Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly.
- Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers.
- Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar.
- Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training.
- Confirm outbound training sessions with clients via phone one week before the scheduled date.
- Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval.
Education HUB Management:
- Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.
- Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB.
- Monitor student messages and relay inquiries to the appropriate department promptly.
- Support the Global Education Innovator with Education HUB tasks as required.
Business Support:
- Deliver high standards of client support in line with the company’s mission to “Make People Feel Wonderful.”
- Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams.
- Actively contribute to team meetings and help improve internal protocols and processes.
General Office Administration:
Maintain accurate and up-to-date client records in Highrise following every client interaction.
Provide general product and service information to clients and redirect inquiries to the appropriate department.
Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
Perform additional reasonable tasks as required to support the smooth operation of the business.
Previous experience in training coordination or a related field.
Strong understanding of online learning platforms and tools.
Proficiency in using Zoom and other virtual meeting platforms.
Experience in scheduling and booking flights and accommodation.
Excellent organizational and time management skills to manage schedules, bookings, and client communications.
Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms.
Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams.
Ability to communicate complex information clearly and concisely.
Experience in providing high-quality client support, ideally in a training or educational context.
Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation.
Competence in general office administration tasks, including maintaining client records and managing communications.
Proficiency in using CRM systems like Highrise.
Relevant qualifications in training, education, or business administration are preferred but not mandatory.
Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun.
Ability to work autonomously and as part of a team in a fast-paced environment.
Ability to manage multiple tasks simultaneously and adapt to changing priorities.
Willingness to occasionally travel or adjust working hours to meet training schedules.
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Paid leave
Christmas Bonus
