Business Operations Manager

Job Description

We asked ourselves — What if better care didn’t cost more?

That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It’s a better experience for employees and a smarter solution for employers.

Simply put, we’re built for better.

We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?

About the Role

We’re seeking a tech-savvy, adaptable Operations Manager to join our Philadelphia team as a key player in IT support and operational compliance. In this hybrid role, you’ll be part IT troubleshooter, part compliance coordinator, and part people-operations specialist, a true Swiss Army knife who can handle a bit of everything. You will be responsible for keeping our tech running smoothly and our company compliant: maintaining our SOC 2 security compliance, managing various insurance coverages, assisting with HR tasks like benefits enrollment, and jumping in wherever needed. (For the right candidate, we’re open to crafting an appealing title, whether you think of yourself as an “IT & Operations Specialist,” “Technical Operations Associate,” or “Technology & Compliance Coordinator,” we care most about your ability to wear many hats and get things done.) Note: This role is based in our Center City Philadelphia office and will require in-office presence at least 3 days per week (Mondays, Tuesdays, and Thursdays), with flexibility to work remotely on other days.

Key Responsibilities

• IT Support & Administration: Manage day-to-day IT needs and troubleshoot tech issues for our team. This includes administering our Google Workspace (G Suite) and Slack, setting up accounts and laptops for new hires, and ensuring office network/printer systems run smoothly. When colleagues have IT questions or problems, you’ll be the go-to problem solver.
• SOC 2 Compliance Management: Oversee and maintain our SOC 2 compliance program. You’ll coordinate annual audits and security assessments, keep documentation up to date, and work with our engineering team to implement required technical controls (don’t worry – you can lean on the engineers for the heavy technical lifting). You’ll essentially project-manage the compliance process to ensure we continue to meet security standards and pass audits.
• Insurance Administration: Take charge of managing the company’s various insurance policies. This includes maintaining our corporate insurance (e.g. general liability, cybersecurity, etc.), our affiliated medical entity’s insurance coverage (the professional corporation’s insurance), and our Medical Director’s malpractice insurance. You’ll handle renewals, paperwork, and make sure there are no lapses in coverage.
• People Operations Support: Pitch in with HR and people ops tasks to keep our team running effectively. For example, you will help manage our employee benefits enrollment and administration (health insurance, 401k, etc.), onboard new team members from an IT/operations perspective, and assist with other internal operations projects as needed.
• Ad-hoc Projects & General Ops: Embrace a “no task too small” mindset. From improving office processes to helping plan team events or handling vendor coordination, you’ll tackle miscellaneous operational projects that come up in a startup environment. We might ask you to research a new software tool, document a process, or solve an unexpected problem, you’re the kind of person who gladly says “I got this.”

Qualifications

• Education & Experience: 5-8 years of professional experience in IT support, operations, or a related role. Early-career candidates who have worn multiple hats in a startup or small company setting will thrive here. A bachelor’s degree in Information Systems, Business, or a related field is preferred (or equivalent work experience).
• Technical Aptitude: Strong computer and technology skills are a must. You’re comfortable managing common SaaS tools and admin consoles, experience with Google Workspace (G Suite) administration and Slack management is highly beneficial. You can troubleshoot basic hardware/software issues and are quick to learn new tools.
• Compliance Knowledge: Any exposure to security or compliance frameworks (especially SOC 2, and potentially HIPAA in healthcare) is a major plus. You don’t need to be a security auditor, but you should be organized and diligent about following procedures. If you’ve helped with an ISO or SOC2 audit or maintained documentation for one, that’s a bonus. (Everything here is trainable, what’s most important is the ability to learn and follow through.)
• Organization & Project Management: Excellent organizational skills and attention to detail. You can juggle multiple responsibilities, from renewing an insurance policy to coordinating an audit, without letting things slip through the cracks. Experience managing projects or vendors (even on a small scale) will help, since you’ll coordinate across different functions.
• People Skills: You communicate clearly and can work effectively with colleagues across all teams. Whether it’s walking a non-technical teammate through a software fix or collecting info from engineers for an audit, you are patient and helpful. You handle sensitive information (like employee data or security documentation) with discretion and integrity.
• Quick Learner & Problem Solver: You have a proactive mindset and aren’t afraid to tackle new problems. We value “learn-it-alls, not know-it-alls” – meaning you’re eager to learn whatever you need to get the job done. When faced with an unfamiliar challenge, you research, ask questions, and figure it out.
• Owner Mentality: No task is “not my job” for you – you take ownership of issues and see them through. At Vitable, we’re all owners and “owners never say ‘that’s not my job.’” We need someone with that same mentality, who is happy to wear many hats and step up wherever help is needed.
• Trustworthiness & Work Ethic: High integrity is non-negotiable, you’ll be entrusted with admin access to systems and confidential information. We default to trust and expect our team members to handle that responsibility with care. You’re also someone who shows initiative and has a strong work ethic, especially in a fast-paced, scrappy environment where priorities can evolve quickly.

Benefits and Perks

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable’s Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Home office setup stipend
• Competitive equity package

Who Thrives Here

You care—about people, about purpose, about doing work that truly matters.

You’re the kind of person who sees a broken system and asks, “How can I fix this?” Challenges don’t intimidate you—they energize you. You move quickly, but with intention. You don’t just get things done—you get the right things done.

At Vitable, we thrive on both autonomy and collaboration. You’ll have the space to own your work, make smart decisions, and lead with initiative—while knowing when to pull others in, ask questions, and build together as a team.

You’ll fit right in if you’re:

• Mission-driven and motivated by impact
• Someone who gets sh*t done (and does it well)
• Curious, thoughtful, and clear on your “why”
• A self-starter who figures things out
• Empathetic, honest, and genuinely cares about others
• Collaborative, but confident working independently
• Hungry for change—and ready to help make it happen

We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do.

No egos. No jerks. Just good humans doing great work.

Inclusion at Vitable

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve.

If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.