Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters:
Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.
The organisation is going through a meaningful platform evolution: modernising tooling, raising the automation ceiling, and standardising how engineering teams ship software at scale. There is real work to do, real complexity to navigate, and a real mandate to make things better.
This is a role for an engineering manager who wants to lead through change as Vonage continues to drive innovation. This role will lead a globally based engineering team focused on growing engineers and delivering in a complex, high-stakes environment where your work is felt every day.
Your key responsibilities:
- Lead the EU/US Platform engineering team This which includes –day –to day people management of a geographically distributed team of platform engineers
- Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
- Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
- Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
- Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
- Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team’s delivery velocity
- Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
- Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization
What you’ll bring
Required:
- 2+ years of engineering management experience leading platform, DevOps, or SRE teams
- Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
- Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
- Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
- A genuine dependency-unblocking mindset – You’ll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
- Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
- Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
- Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety
Nice to have:
- Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
- Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
- AWS and/or Kubernetes certifications
- Experience in CFIUS-regulated or similarly complex compliance environments
- Background as a platform/SRE engineer before moving into management (you understand the work from the inside)
How you’ll benefit:
- Private Medical Insurance with the option to add dependents
- Multisport Gym Membership
- Educational Assistance Reimbursement Program
- Lunch and Learn Sessions held monthly
- Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
- Three Paid Volunteer Days a Year
- Unlimited Discretionary Time Off
- Additional Maternity and Paternity Leave
#Li-AR1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
