Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Human Resources
We help the company win in the marketplace. We are ‘One HR’ team focused on putting employee experience at the center of everything we do. We make working easier, simpler and more efficient. We are trusted partners who are data driven and solution focused. We are Subject Matter Experts, who co-create solutions, systems & processes with the business. We deliver ‘Operational Excellence’ in everything we do. We embed diversity, equity and inclusion best practices into all aspects of the employee lifecycle.
Why this role matters:
As a Project & Change Manager for our HR Systems & Culture Transformation, you will drive organizational adoption of critical HR system transformations and enable our journey to becoming the Best Place to Work by 2030. You’ll ensure that technology and cultural transformations are not only implemented but understood, embraced, and sustained across the organization.
This role is for a 12 month fixed term contract, and we are ideally looking for someone who is based on the East Coast to closely align with teams both in the US and UK.
Your key responsibilities:
- Lead end-to-end project and change management for HR system transformations, including HRIS migrations (SuccessFactors), automation initiatives, and self-service enablement
- Support Vonage’s culture transformation roadmap by partnering with Culture Champions, HRBPs, and cross-functional stakeholders to embed culture behaviors into HR processes
- Design and deliver multi-modal training programs, manager toolkits, and support structures (workshops, office hours, guides, videos) tailored to diverse user groups
- Develop and execute comprehensive communication strategies that create compelling change narratives connecting transformation to business outcomes and employee experience
- Conduct change impact assessments, facilitate pilot programs, and implement tiered rollouts to minimize change fatigue and maximize adoption
- Define and track success metrics (adoption rates, sentiment, business impact) and provide data-driven insights to leadership on transformation progress
- Lead change management for the integration of AI-powered HR solutions (e.g., predictive analytics, intelligent automation) into the employee experience
- Serve as trusted advisor to HR Leadership on change management best practices, facilitating stakeholder alignment and decision-making
What you’ll bring
Required:
- Extensive experience leading organizational change management for HR/People transformation initiatives, with proven success in large-scale system implementations
- Deep expertise in HR systems (SuccessFactors, Degreed, ADP) and understanding of HR processes across the employee lifecycle
- Demonstrated experience supporting culture transformation or organizational effectiveness initiatives, including workshop facilitation and behavioral change programs
- Strong knowledge of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks) with ability to apply them in complex, matrixed environments
- Exceptional communication and storytelling skills, with ability to craft compelling narratives and influence stakeholders at all levels without direct authority
- Proven project management capabilities, managing multiple initiatives simultaneously with strong attention to detail and execution discipline
- Facilitation and training design skills, with ability to create engaging learning experiences and support structures for diverse audiences
Experience we consider a plus:
- Change management certification (Prosci, ACMP, or equivalent)
- Experience in global, matrixed technology or telecommunications organizations
- HR certification (SHRM-CP, PHR) or degree in Organizational Development, I-O Psychology, or related field
Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.
US Pay Transparency
$113,000—$148,000 USD
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
